Model and uphold with all staff members—the Quality Service Standards of Safety,
Hospitality, Presentation and Efficiency
• Collaborate within department in the day to day operations with the overall development
of a SERVE culture
• Support and promote Answers in Genesis, Creation Museum, and Ark Encounter
mission
• Provide direction to staff and model exceptional guest service to ensure guests’ needs,
complaints, and issues are successfully resolved within Ark Encounter guidelines and
standards
• Complete daily break schedules and ensure all positions are covered
• Assign recovery, replenishment and cleaning tasks
• Set up and maintain product displays
• Ensure accurate pricing and signage for product
• Promote sales by educating guests and staff on products and references
• Assist guests by answering questions and locating requested products
• Complete returns, voids and exchanges at point of sale
• Maintain full and accurate inventory by assisting with cycle counts, anticipating guest
product demand, and utilizing the IMS (Inventory Management System)
• Assist with training of new hires and expanded roles for current employees
• Serve as a Coordinator-On-Duty and supervise floor coverage and activities, including
opening and closing store as scheduled
• Maintain a safe environment for guests by ensuring walkways are clear of products,
boxes, spills, or any other potential tripping/slipping hazards
• Have a thorough understanding of evacuation protocol
• All other duties and responsibilities as assigned by management
