Backroom Supervisor
Job Details
Wilkinson Restore - Charlotte, NC
Full-Time - 40 Hours Per Week
Monday through Friday

Pay Range: $16.00 per hour


The Habitat for Humanity of the Charlotte Region Wilkinson ReStore is looking for an energetic, dynamic individual to join our team as a Backroom Supervisor. This position is responsible for quickly and accurately ticketing, pricing, and moving items to the sales floor. The Backroom Supervisor also collaborates with other backroom staff, organizes and maintains the backroom, helps to enforce policies, and provides supervision and guidance to volunteers.  The ideal candidate for this position will have strong multi-tasking skills, leadership experience, and demonstrate exceptional customer service skills.


Working to build homes, communities and hope in Charlotte and the surrounding area, Habitat for Humanity of the Charlotte Region has partnered with more than 3,000 families since 1983. This year, we will help over 300 families through new home construction, recycling existing homes, critical home repair projects and financial literacy training. This is an exciting opportunity to be part of a leading nonprofit organization in the field of affordable housing.


Habitat for Humanity of the Charlotte Region offers competitive wages and a great affordable benefits package. Pay as little as $28 per month for health insurance! Complimentary vision, short & long-term disability and life/AD&D. Dental and FSA accounts also available. Retirement Plan with up to 3% match. Habitat has generous PTO benefits and up to ten paid holidays for full-time team members. 


Essential Functions (other duties as assigned):

  • Ensure all items are researched, accurately ticketed and safely moved to the sales floor in a timely manner

  • Collaborate with store leadership regarding the priority, timing, and placement of incoming donations/merchandise

  • Responsible for working with all donation drivers regarding the loading and offloading placement of donations

  • Guarantee safe and prompt handling of merchandise and donations according to processes, policies, and procedures

  • Assist in the receiving of items that are dropped off when assistance is needed on the receiving dock

  • Provide supervision and a safe and clean environment for employees, volunteers and customers

  • Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others

  • Assist in ensuring that each customer receives outstanding customer service

  • Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers and the public

  • Document and conduct Corrective Action as needed

  • Key-Carrying Supervisor responsible for independently opening and closing the store, and cash handling procedures

  • Ability to read, count, and accurately complete reports and all end-of-day documentation

  • Operate a cash register periodically, as needed

  • Ensure a meaningful volunteer experience

  • Represent Habitat in a positive manner to all donors, customers and others you come in contact with

  • Regular and reliable job attendance and adherence to schedule

  • Dependable transportation to work

  • Maintain a presentable appearance, including ReStore appropriate attire

  • Ability to adhere to Habitats Code of Conduct policies and other policies

  • Habitat of the Charlotte Region-related tasks as requested by supervisor



  • Basic computer skills

  • Basic math or POS experience

  • Strong verbal and written communication skills

  • Management and Customer Service experience

  • Show initiative


Physical Requirements:

  • Ability to stand for extended periods of time

  • Ability to move merchandise throughout the store

  • Ability to perform repetitive movements over long periods of time

  • Ability to lift 50lbs. without assistance, 70 lbs. with assistance

  • Ability to work flexible schedule, including evenings, Saturdays, and periodic holidays

  • Ability to obtain Forklift Certification and operate a forklift on a regular basis

  • Ability to climb steps to Forklift cab


Internal Interactions:Habitat Staff


External Interactions:

  • Customers

  • Volunteers

  • Donors

  • Homeowners


Level of Authority:

  • Requires minimal supervision

  • Ability to engage and motivate staff as well as hold team members accountable in conjunction with store management

  • Report to the Store Manager


Estimated Time Commitment: 40+ hours/week


Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.


Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.