Case Record Reviewer
About Program Performance & Planning
In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. The Program Performance and Planning (PPP) team advances a culture of learning, strategic program development, and data-driven performance management in pursuit of the agency’s mission and vision. PPP partners with program managers to select and develop new interventions, analyze and interpret data, assess model fidelity and program effectiveness, train and coach staff, and develop program resources.
About the Position
PPP seeks a part-time Case Record Reviewer to support our Family Support and Empowerment Programs (formerly known as Preventive Services) through case record reviews that assess model fidelity to Solution Based Casework (SBC) and the quality of our practice. This position will report to the Supervising Performance Analyst. The ideal candidate will possess knowledge of child welfare including SBC, Family Treatment and Rehabilitation (FTR), and/or Family Support programs, but this is not required. The position has flexible work hours, but will be required to join occasional meetings during normal work hours.
Responsibilities:
- Complete minimum 10 case record reviews per month of families receiving Family Support and Empowerment services with a focus on Solution Based Casework, safety and risk, and supervisory guidance on supporting strong practice of their case workers.
- Report back to program leadership on any areas to celebrate and areas of concern and needing immediate follow-up.
- Participate in staff meetings and trainings as needed to provide insight around SBC and quality casework practice
- Conduct targeted case reviews as needed
Competencies and Strengths:
In keeping with the Graham Pillars of Respect, Grow, Thrive, and Lead and the requirements of the position, we are seeking someone with the following competencies and strengths:
- Detailed & Organized: Extremely detail-oriented, with excellent written and oral skills.
- Curious: Interested in understanding why things are the way they are and persistent about figuring things out.
- Engaged: Communicates openly, honestly and clearly and is willing to have healthy disagreement, with the goal of building a more connected community.
- Solution-focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments.
- Growth-oriented: Openness to feedback and self-reflection towards self-improvement.
- Respectful: Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and sexual orientations.
- Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for the kids and families we serve.
Qualifications:
- Bachelor’s degree and minimum 1 year of related experience
- Experience with NYC child welfare programs and ACS requirements
- Preferred: Knowledge of Solution Based Casework (SBC), Family Treatment and Rehabilitation (FTR), and/or Family Support programs or experience with families affected by substance abuse and mental illness
Position Type
Part-Time (15-20 hours per week), flexible work hours
Salary/Compensation
$30-37 per hour, commensurate with experience
Location
Hybrid position: primarily remote, but should be willing to travel throughout NYC as needed.
EOE
