Neighborhood Engagement Manager

Suvida Healthcare is a neighborhood-centric, multidisciplinary primary care program built to address the physical, behavioral, social, and cultural needs of the underserved Medicare-eligible Hispanic population. Multigenerational in design, Suvidas differentiated approach will enable us to deliver on the quadruple aim, improving health outcomes as well as consumer and employee experience while lowering total cost of care. Suvida will thoughtfully cultivate an empathetic and service-centric environment, positioning us not only as a best-in class health care provider, but also as the provider of choice for our patients, their families, and the community at large.

Our Purpose

We are an empowered primary care team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and the neighborhoods we serve.

Our Vision

To improve the quality of life for underserved people and those that care for them in neighborhoods across America.

Summary

The Neighborhood Engagement Manager reports to the SVP of Growth and is responsible for developing relationships with key local organizations, businesses, and individuals within their assigned neighborhood and managing a team of Neighborhood Engagement Consultants to accelerate patient acquisition opportunities. This individual is expected to identify & engage with prospective, review personal and team metrics daily, support all ongoing growth initiatives, coach team members and ensure their team operates seamlessly and successfully. Essential responsibilities consist of but not all inclusive:

• Drives membership growth for their designated Suvida Neighborhood Center. Leads a team of growth-minded individuals who engage potential patients and educate them on our value proposition and healthcare model. Operates as a player-coach, engaging prospects and driving new member enrollment alongside team.

• Develops a pipeline of prospective patients through multiple grass roots activities, including:

• Participation in a variety of local community outreach/marketing activities and events including health fairs, presentations at senior buildings, activities at churches and food pantries, and any place where older adults may benefit from learning about Suvida Healthcare service offerings

• Canvassing, or going door to door, in the neighborhoods where we have clinics in the vicinity to meet with patients and their families to educate on the Suvida model and value proposition.

• Soliciting and following up on patient referrals

• Following up on warm leads generated through marketing efforts

• Providing tours of Suvida Healthcare Center locations

• Thorough and consistent documentation in Salesforce (CRM)

• Oversees and achieves designated center-level monthly, quarterly, and annual enrollment and growth targets, as articulated by management.

• Leverages CRM tool to manage personal and team performance. Works to revive dormant leads through fresh outreach as well as identify and address low performance using the CRM.

• Cultivates collaborative relationships with insurance agents, social workers and social service providers, and senior centers to ensure Suvida is top-of-mind when working with Hispanic senior patients in need of a primary care provider. Engages community officials, businesses, and senior outreach programs to collaborate on joint marketing initiatives that contribute to new patient growth.

• Equips partners with training and educational materials to educate potential new patients and their families of the benefits of the Suvida comprehensive care model

• Maintains relationships with the clinical and operations teams at the Neighborhood Center to better work as a team in the community.

• Utilizes available marketing and sales tools to optimize new patient growth. Houses updated prospective patient (client) information in Salesforce. Systematically documents prospective patient interactions in CRM tool to effectively manage new patient leads through enrollment.

• Collaborates with Center Marketing & Events Coordinator to plan and execute local events within the community. Invites insurance agents and/or brokers to community events to drive patient assignment to Suvida Neighborhood Centers.

• Consistently engages and nurtures relationships with acquired patients throughout their tenure with Suvida to positively impact retention. Helps address and resolve customer issues.

• Performs other related duties as assigned.

Education Requirements

• Bachelors degree preferred

Experience Requirements

• 5+ years related experience (e.g., marketing, sales, community engagement).

• 1+ years experience CRM

• Bilingual (English and Spanish) Required

• Excellent verbal and written communication skills.

• Strong interpersonal skills with good negotiation tactics.

• Exceptional organizational skills and able to manage against several priorities in a fast-paced environment.

• Motivated by performance-based compensation.

• Highest degree of honesty, integrity, and compassion.

• Healthcare industry preferred but not required.

• Ability and willingness to travel locally and regionally; much of the work is conducted off Neighborhood Center premises.

• An active driver's license preferred.

Physical Demands

While performing the duties of this job, the employee is required to sit for prolonged periods of time, stand, walk, talk, hear, and reach with hands and arms. Hand eye coordination is necessary to operate computers and other office equipment; must be able to operate a motor vehicle. When representing Suvida Healthcare at external events, the Neighborhood Engagement Manager also required to stand for prolonged periods of time, kneel, crouch, bend and lift, and able to move up to 30 pounds. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.