Lead Medical Assistant

Company Description 

Suvida Healthcare is a neighborhood-centric, multidisciplinary primary care program built to address the physical, behavioral, social, and cultural needs of the underserved Medicare-eligible Hispanic population. Multigenerational in design, Suvida’s differentiated approach will enable us to deliver on the quadruple aim, improving health outcomes as well as consumer and employee experience while lowering total cost of care. Suvida will thoughtfully cultivate an empathetic and service-centric environment, positioning us not only as a best-in class health care provider, but also as the provider of choice for our patients, their families, and the community at large. 

Our Purpose 

We are an empowered primary care team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and the neighborhoods we serve. 

Our Vision 

To improve the quality of life for underserved people and those that care for them in neighborhoods across America. 

Job Summary 

The Lead Medical Assistant will provide physician and medical assistants support to ensure the clinic operates smoothly in providing patient care. They are responsible for administrative as well as clinical tasks, such as maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, order supplies and performing front-desk tasks as needed. Essential responsibilities consist of but are not all inclusive: 

• Demonstrates competency and professional responsibility in the Lead Medical Assistant role.  

• Takes actions based on constructive performance evaluations- assist with staff development.  

• Assist with chart review for completeness.  

• Assist with competency training for new hires 

• Responsible for keeping inventory and placing orders. (e.g. vaccines, clinic supplies) 

• Ensures that Autoclave maintenance is done daily/monthly.  

• Ensure that Quality Control is done daily or as required.  

• Serves as mentor for staff and new hires.   

• Communicate with the clinical director and/or nurse manager if problems arise with the Medical Assistants.  

• Assist with Medical Assistant work schedules.  

• Phlebotomy/Venipuncture 

• Medication administration as ordered by provider (e.g. PO, IM, ID, Subq, Inhalant, Topical)  

• Assist with Minor Procedures (Minor Wound Care, Suture and Staple Removal, etc.) 

• Assist with in-room diagnostic testing (X-Ray, US, etc.) 

• Vitals including weight, height, BMI and waist circumference. 

• Update Patient Medical History 

• Chief Complaints and recent changes to mental, social, physical health 

• Gap Closure (Foot Exam, DRE, etc.) 

• Review provider orders with patient 

• Review referrals with patient 

• Review normal/stable labs or diagnostic tests with patient and forward any concerns to provider 

• Remote Patient Monitoring Support 

• Reinforcing understanding and adherence to care plan 

• Respond to patient calls/messages same day 

• Collaborate with Medical Assistants, Transitions of Care Team, Chronic Care Team, and other members of the multidisciplinary care team for continuity of care 

• Attends all morning huddles (for different pods) and high-risk huddles.  

• Other duties assigned by provider 

Education Requirements 

• High School Diploma or equivalent 

• Certification or Registration with CCMA, CMA, RMA, or NCMA 

• Experience with EMR (electronic medical records), medical terminology 

• Previous experience in specific medical field preferred 

Experience Requirements 

• Verbal communication 

• Creating a safe, effective environment 

• Organization 

• Professionalism 

• Customer Centric  

• Confidentiality 

• Positive Bedside manner 

• Medical teamwork 

• Bilingual/Bicultural (English and Spanish) Preferred 

Physical Demands 

While performing the duties of this job, the employee is required to sit for prolonged periods of time, stand, walk, talk, hear, and reach with hands and arms. Hand eye coordination is necessary to operate computers and other office equipment; must be able to operate a motor vehicle. When representing Suvida Healthcare at external events, the Lead Medical Assistant is also required to stand for prolonged periods of time, kneel, crouch, bend and lift, and must be able to move up to 30 pounds. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

I acknowledge that the above job description accurately reflects my job duties, but Suvida Healthcare may require that I perform duties not included in this job description required for effective teamwork.