Center Director

Company Description 

Suvida Healthcare is a neighborhood-centric, multidisciplinary primary care program built to address the physical, behavioral, social, and cultural needs of the underserved Medicare-eligible Hispanic population. Multigenerational in design, Suvida’s differentiated approach will enable us to deliver on the quadruple aim, improving health outcomes as well as consumer and employee experience while lowering total cost of care. Suvida will thoughtfully cultivate an empathetic and service-centric environment, positioning us not only as a best-in class health care provider, but also as the provider of choice for our patients, their families, and the community at large. 

Our Purpose 

We are an empowered primary care team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and the neighborhoods we serve. 

Our Vision 

To improve the quality of life for underserved people and those that care for them in neighborhoods across America. 

Job Summary 

Center Directors are important spirited leaders at Suvida Healthcare that brings joy to every patient, patient family, and employee interaction. Center Directors will be responsible for clinic operations in and around their clinics, you will be the owner of the success of your clinic. Center Directors are expected to lead clinical and non-clinical employees, support operational initiatives, engage in neighborhood and community activities, and generally ensure that clinic operations run smoothly and timely daily.  Essential responsibilities consist of but not all inclusive: 

• Incorporates culturally and socially appropriate concepts within Suvida Healthcare’s Lifestyle Medicine Programs 

• Supervising, coaching and mentoring a multi-disciplinary team of 15+ 

• Leading the execution of in-clinic operational initiatives 

• Problem-solving employee and patient problems in the moment 

• Ensuring our patients are always delighted with the level of care they receive 

• Ensuring our scheduling and billing processes are executed efficiently 

• Overseeing our clinical and community areas 

• Advocating for your clinic, team, and patients 

• Being an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners 

• Supporting and contributing to on-the-ground marketing initiatives 

• Generally ensuring clinic operations are running smoothly daily 

• Directs the design, implementation, and evaluation of Suvida Healthcare Clinics 

• Oversight of the clinic’s specialty provider network 

• Ensure appropriate programs and activities are provided to meet patient needs and state and federal requirements 

• Support growth of other Texas clinics to help stand up and drive performance 

• Ensure clinic and operational programs and activities are adapted to meet changing needs of patients 

• Coordinates recruitment, selection, and training of operational and clinical support staff. 

• Schedules and assigns staff effectively, and continuously evaluates staff assignments to ensure quality care and program delivery to meet patient and clinical needs 

• Assists clinical and operational leadership in budgeting needs to ensure effective utilization of resources. 

• Serves as a source of expert knowledge for Suvida Healthcare’s clinical operations and provides support and education to the leadership. 

• Maintains and monitors utilization of resources, physical space, equipment, department protocols, equipment, standards, policies, and practices 

• Develops, implements, and monitors performance improvement plans to ensure compliance and address performance improvement opportunities 

• Other duties as assigned 

Education Requirements 

• Bachelor’s Degree in healthcare or related field 

• Master’s Preferred 

Experience Requirements 

• 10+ years’ experience in healthcare or related degree 

• 10+ years of management experience 

• Bi-lingual-Spanish preferred 

• Experience in designing, implementing, and evaluating large scale healthcare centers/clinics 

• Experience in Value-based care operations  

• Well versed in clinic unit economics 

• Experience in value-based care reimbursement methodologies and value-based care contracting 

• Strong leadership skills and strong influencing skills 

• Incredible level of organization and detail orientation 

• Excellent written and verbal communication skills with the ability to communicate effectively with leaders across the organization and external customers 

• Experience maintaining operations according to an established budget 

• P&L ownership 

• Experience with growing a business, interacting with external stakeholders  

• Passionate about culturally sensitive care, results driven individual and team player 

Physical Demands 

While performing the duties of this job, the employee is required to sit for prolonged periods of time, stand, walk, talk, hear, and reach with hands and arms. Hand eye coordination is necessary to operate computers and other office equipment; must be able to operate a motor vehicle. When representing Suvida Healthcare at external events, the Center Director is also required to stand for prolonged periods of time, kneel, crouch, bend and lift, and able to move up to 30 pounds. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

I acknowledge that the above job description accurately reflects my job duties, but Suvida Healthcare may require that I perform duties not included in this job description required for effective teamwork.