Reporting to the Director of Human Resources the Manager, Experience and Learning plays a vital role in helping CMC achieve its mission to improve the health and quality of life for members of the communities we serve by leading strategies that inspire a resilient and accountable workforce. In support of the Experience Task Force the position provides leadership, expertise, coaching, and facilitation of experience programs and related initiatives including design, implementation, tracking, reporting, and support of employee surveys; reporting and dialogue sessions and; coordination, design, development and implementation of training and professional development programs for CMC staff.
- In Collaboration with the CMC Experience Task Force and under the Direction of the Director of Human Resources manages the organizational strategy and goals for staff experience and ensures the development and outcomes of programs that support those strategies and goals;
- Partners with CMC leaders to align new and existing experience initiatives and facilitate the development of enhanced staff experience;
- Responsible for the implementation, operations and systemization of employee experience surveys;
- Responsible for the development of multi-platform training programs aligned with best practice models for improved experience and clinical outcomes, support individual learning, and encourage professional development.
- Oversees, coordinates, and monitors facilitation and training professionals;
- Facilitates patient experience related forums and projects;
- Provides and facilitates direct, inclusive communication with staff regarding opportunities that ensure staff have access to learning, growth and improved experience opportunities;
- Partner with the Leadership to ensure developmental touchpoints are supported with measurable transformation.
- Perform related duties as defined or assigned.
Knowledge, Skills and Abilities:
- Intermediate skills in MS Word and MS PowerPoint.
- Ability to relate and work with diverse populations
- Ability to work independently
- Knowledge of adult learning methods, practices and sources
- Knowledge of professional facilitation, training and learning outcomes that align to performance related measures.
- Knowledge of experience and engagement measures, methods, and associated impact including resources to inform self-learning and growth.
- Knowledge of health care practices
- Skills in communication: presenting, public speaking, leading small and large group interaction.
- Skills in interactive and transformative education, where participants are actively engaged in the process and demonstrate transferred knowledge in how they do their work.
- Skills in developing systems and integration of practices into organizational operations.
- Ability to partner with external stakeholders (consultants, facilitators, vendors.)
- Ability to partner with internal stakeholders (human resources and managers.)
- Ability to work well under pressure and interact effectively with fellow employees.
- Ability to supervise other professionals/staff.
- Ability to establish priorities and coordinate work activities.
TYPICAL PHYSICAL DEMANDS:
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate dental equipment, and other office equipment. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contacts. May be exposed to communicable diseases and body fluids. May work under stress in emergency situations or during irregular hours.
TYPICAL WORKING CONDITIONS:
Normal office environment. Involves frequent contact with staff. Work may be stressful at times. May be exposed to individuals with communicable diseases. Requires traveling to various clinic sites.
CMC is an Equal Opportunity Employer and complies fully with the American’s With Disabilities Act. CMC supports the “Community Health Center Veterans Hiring Challenge” and encourages military veterans to apply.