Customer Service Associate
Job Details
Entry
Remote - ,
Full Time
High School
$18.00 Hourly
None
Any
Customer Experience

Text  Description automatically generated with low confidence

Customer Experience Agent

Location: Nashville, Tennessee or Remote US

Nom Nom is improving the lives of dogs everywhere. One meal at a time. We deliver real, restaurant-quality meals every month — prepped, mixed and portioned in our very own kitchens. Personalized all the way down to the calorie, each meal is formulated to meet the unique needs of every pet we serve. Our Board Certified Veterinary Nutritionist® and staff of world-class scientists make sure of it, researching, studying and innovating nonstop to ensure maximum nutrition from all of our recipes while advancing pet health at large.

We’re a team of pet lovers (duh), complacency crushers (you bet) and doggedly-determined experts (woof) that pride ourselves on serving up the best food possible for our four-legged family.  

We take absolute ownership over everything we do, persistently pushing one another toward
creative solutions to complex problems. With a healthy serving of fun when time permits.

(Time always permits.)

RESPONSIBILITIES:

We’re looking for creative, well-rounded individuals passionate about helping our customers and their dogs and cats. It’s a big responsibility being the face of Nom Nom to our current customers.  Your day will consist of eight fun filled hours answering email and phone inquiries, and tracking feedback to improve accuracy, productivity, and quality for our customers and their pet family.

This position does allow team members to work from home and we are ideally looking for individuals based in the Nashville area. Our Customer Service hours are M-F 8 AM - 9 PM, Saturday and Sunday 9 AM - 8 PM (all Central Time) and although our associates primarily work 40 hours a week you must have the ability to work a flexible schedule.

REQUIREMENTS:

  • High level of positive energy, attention to detail, empathy for others, and a keen understanding of dogs and cats and their parents
  • Exceptional communication skills; both written and verbal
  • 3+ years previous experience delivering excellent customer service over the phone and/or online with a preference for prior call center experience
  • Experience handling customer demand through chat and email
  • Prior experience working with Zen Desk or similar types of software programs
  • Familiar with Google Suite, Slack and email chat for customer support
  • Ability to regularly work weekends
  • At least 18 years of age
  • Strongly prefer a four year degree and require a High School Diploma or equivalent.
  • Authorized to work in the United States without sponsorship.

SYSTEMS REQUIREMENTS:

We provide our associates with the tools for the trade, laptop, headset, and software needs. You will
however need the following in place:

  • Internet upload and download speeds of at least 10
  • The ability to hardwire in your systems if you do not have the internet speed capacity
  • Internet that supports Voice Over the Internet Protocol (VOIP)

COMPETENCIES:

  • Comfortable working from home and managing ambiguity
  • Strong Problem Solving Skills
  •  Analytical Abilities
  • Proven skills in Active Listening

Our benefits are exceptional and we offer a competitive compensation package. All associates start at
$18.00/hr.


Benefits Include:

  • Associate Discount
  • Medical, Dental, Vision, Prescription
  • Health Savings Account
  • 401K with a match to 4%
  • We pay 100% of Short Term and Long Term disability
  • Life Insurance
  • Paid holidays and vacation
  • Formal training and opportunities for career progression


Nom Nom embraces inclusion, diversity and equal opportunity. We're committed to building a team that
represents a variety of backgrounds, perspectives, and skills. Nom Nom is an equal opportunity employer
and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.

Our Products
Real, good food for dogs
Our Story
Where it all began
Apply