Customer Experience Agent
Location: Nashville, Tennessee or Remote US
Nom Nom is improving the lives of dogs everywhere. One meal at a time. We deliver real, restaurant-quality meals every month — prepped, mixed and portioned in our very own kitchens. Personalized all the way down to the calorie, each meal is formulated to meet the unique needs of every pet we serve. Our Board Certified Veterinary Nutritionist® and staff of world-class scientists make sure of it, researching, studying and innovating nonstop to ensure maximum nutrition from all of our recipes while advancing pet health at large.
We’re a team of pet lovers (duh), complacency crushers (you bet) and doggedly-determined experts (woof) that pride ourselves on serving up the best food possible for our four-legged family.
We take absolute ownership over everything we do, persistently pushing one another toward
creative solutions to complex problems. With a healthy serving of fun when time permits.
(Time always permits.)
We’re looking for creative, well-rounded individuals passionate about helping our customers and their dogs and cats. It’s a big responsibility being the face of Nom Nom to our current customers. Your day will consist of eight fun filled hours answering email and phone inquiries, and tracking feedback to improve accuracy, productivity, and quality for our customers and their pet family.
This position does allow team members to work from home and we are ideally looking for individuals based in the Nashville area. Our Customer Service hours are M-F 8 AM - 9 PM, Saturday and Sunday 9 AM - 8 PM (all Central Time) and although our associates primarily work 40 hours a week you must have the ability to work a flexible schedule.