The Process Improvement Analyst (PIA) assists in the identification and delivery of Continuous Process Improvement (CPI) initiatives throughout LifeCenter Northwest (LCNW). The PIA will facilitate targeted process improvement activities through the use of improvement tools and methodologies including Process Mapping, Root Cause Analysis, Lean, Six Sigma and Plan, Do, Study, Act (PDSA) to deliver measurable impact on organizational goals. This position supports the LCNW Quality Assurance and Performance Improvement (QAPI) Plan by analyzing and utilizing operational and other data to guide process improvement activities within LCNW. 

General Responsibilities:

• Assists management in design and implementation of process improvement initiatives that lead to a positive and measurable impact on organizational goals.
• Coordinates with departmental staff and management on process improvement initiatives to improve outcomes, optimize use of organizational resources and maintain organizational alignment.
• Champions the culture of Organizational Excellence and Continuous Quality Improvement by acting as a resource and engaging LCNW staff in developing and implementing improvement projects.
• Assists management and staff in identifying and evaluating opportunities for improvement.
• Leads improvement initiatives, and facilitates the development of problem-solving initiatives and process changes. Provides project management support as appropriate. Regularly reports the status of the process and quality improvement efforts and related impact.
• Researches, designs, and delivers appropriate quality improvement training to staff and management.
• Encourages a data-driven culture.
• Works collaboratively with Business Intelligence function on data collection, analysis and reporting to ensure project selection and goals are data-driven.
• Serves as a member of the Organizational Performance Excellence Meeting and assists with facilitating regular meetings, collecting, analyzing, and presenting relevant data.
• Maintains a strong working knowledge of regulations and standards, identifies necessary changes, and incorporates them into SOPs, processes, and training. 
• Participates in national and industry-specific meetings/conferences, networks with process improvement professionals, shares best practices, tools, and materials.
• Prepares for and participates in accreditation surveys, regulatory audits, and site visits from donation partners.

Knowledge, Skills, and Abilities: 

• Demonstrated expertise in leading organizational process improvement initiatives with favorable outcomes.
• Familiarity with and ability to interpret statistics as applied to continuous quality improvement tools.
• Skilled at data collection, analysis, and reporting.
• Excellent written and verbal skills, including proven experience with technical writing.
• Must also be comfortable leading trainings, facilitating improvement tools, and speaking in front of a group of people.
• Ability to learn and implement procedures in compliance with applicable local/state/federal regulations, certifications, accreditations, etc.
• Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, and good problem-solving skills.
• Personal and interpersonal skills, i.e., clear speaking, discreet, considerate, sensitive, and collaborative.  Must have the ability to function independently as well as in a team setting.
• Strong attention to detail and good follow-through.
• Advanced knowledge of personal computers with superior skills in desktop programs (e.g., Outlook, Word, Excel, Access, Project, Visio, Power Point, and other comparable software programs).

Qualifications: 

• Bachelor's degree from an accredited university or college is required.
• Certification in Quality Management and/or Process Improvement methods is preferred (e.g. LEAN methodologies, 6-Sigma, CQIA (ASQ), etc.)
• A minimum of 2 years of experience that is directly related to Quality in a regulated industry.
• Regulatory experience, e.g., FDA, CMS, TJC, is preferred.
• Proof of vaccination, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted.

Benefits and Compensation:

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in supplemental life insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP), a membership to BurnAlong Wellness Platform, and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) with an additional Extended Illness Bank of hours that accrues up to 48 hours annually, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found here.

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

LifeCenter Northwest is proud to be an Equal Opportunity Employer.