Client Services Team Lead
Job Details
Experienced
Michigan - Rochester Hills, MI
Fully Remote
Full Time
4 Year Degree
None
Day
Strategy - Planning
Discription

ABOUT THE COMPANY:

 Launched in 2015, Retail Bloom stemmed from a multi-channel retail business founded in 1955. Beginning as a retailer and still acting as one today, we mastered the Amazon marketplace by experimenting with our own brands and products first. After experiencing significant growth of our own ecommerce marketplace presence, we knew we had an exceptional opportunity to provide what we had learned and help other brands grow and succeed.

Starting off in the same shoes as our clients, we understand the trials and tribulations that come along with marketplace selling. Our team aims to build brand exposure, align brand marketing strategies, and strengthen integrity to ensure your brand vision will flourish.

Today, Retail Bloom manages over 80 brands, and we are in the top 1% of sellers on Amazon. Our mission is to nurture our channel partners’ strategy through innovation and give brands an evolutionary advantage in the marketplace jungle.

We are looking for great people to join our team!

JOB DESCRIPTION:

Looking for an opportunity to join a fast-growing team within an e-commerce environment? Retail Bloom is hiring a collaborative, enthusiastic, and pragmatic Client Services Team Lead with a sharp partner presence and business acumen. The ideal Team Lead will provide superior support to their own client accounts, identifying their clients’ needs, developing strategies, executing plans to meet client goals, and will also act as mentor and guide for our broad team as they hone their strategist and analyst skills within their own portfolio of brands. Love the challenge and change that Amazon provides? Love the dynamic landscape of retail and eCommerce? We would love to talk to you!

 

JOB DUTIES:

  • Support a culture of engagement, growth, and collaboration within the CS team
  • Guide team members to optimal performance through coaching, at the elbow support, as well as the development and roll-out of SOPs to ensure the same excellent service is provided across our department for our client partners
  • Manage and drive results for a portfolio of partner brands
  • Lead the development and implementation of brand-specific marketplace selling strategies
  • Serve as the Marketplace expert
  • Evaluate competitive landscape and develop strategies to maximize client growth
  • Deliver the highest levels of operational execution and results
  • Manage channel revenue, profit, advertising and internal/client KPI’s
  • With your Strategist and Analyst team, lead business strategy and planning meetings for client partners both quarterly and annually
  • Build strong relationships with our clients supporting client retention and growth
  • Project management to ensure client specific initiatives are successfully executed and completed
  • Responsible for hiring activities including interviewing, onboarding, and on-going training, and development of Client Services team
  • Perform other duties as assigned
Qualifications

OUR IDEAL CANDIDATE SHOULD HAVE:

  • Bachelor’s degree in Business, Data Analytics, Economics or equivalent experience, required.
  • 2 plus years of professional experience in managing client relationships and operations in Amazon Seller Central or Vendor Central accounts 
  • Advanced experience in Microsoft Excel preferred
  • Outstanding analytical and data management skills
  • Self-starter with strong initiative and work ethic
  • Ability to be flexible & adapt to dynamic environment
  • Strong interpersonal communication skills
  • Ability to manage and prioritize multiple tasks in a high-demand environment while demonstrating professionalism
  • Problem solving skills
  • Strong analytical mindset
  • High attention to detail
  • High ethical standards
  • Servant leadership mentality with a sense of humor

 

BENEFITS:

 Health insurance plan options (medical, dental, and vision)

  • Paid holidays off
  • Generous paid time off (PTO) plan
  • Volunteer Day to give back to charitable organizations in the community
  • Cultural Diversity Days to celebrate important dates in your culture
  • 401(k) plan with a 4% match on contributions
  • Reimbursement of $90/quarter for wellness initiatives (ie. gym membership, weight loss program, smoking cessation)
  • Flexible work from home / hybrid options
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