SUMMARY: Assist with the daily operations of the housekeeping department to ensure product quality standards are met and that optimum service is provided to resort guests and homeowners. The Assistant Housekeeping Manager is responsible for overseeing the day-to-day duties of the housekeeping operation; promote an atmosphere that ensures guest, owners and staff satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist the Director with managing subordinate housekeeping staff
- Oversee the schedule and ensure there is coverage on busy check-in/out days
- Execute and ensure follow through on operational standards and procedures for housekeeping
- Inspect work performed to ensure that it meets specifications and established standards
- Prepare the department’s daily job assignments for all team members
- Track late checkouts, VIP, special request arrivals, etc.
- Ensure all lost and found items are tagged and logged
- Maintain tracking system for projects, such as mattress rotation, deep cleans, etc.
- Investigate complaints about service and equipment and escalate information to the Director as necessary
- Perform or assist with cleaning duties as necessary
- Work closely with vendors to assure proper pricing, delivery, and maintenance.
- Supervise and train multilingual and multicultural staff
- Ensure OSHA and ADA policies are adhered to
- Inspect and ensure all housekeeping equipment is in working condition at all times
- Inform Director when housekeeping items are low in stock
- Assist the Director with interviewing when necessary
- Evaluate employee performance and partner with the Director on corrective action
- Support safe work habits and contribute to a safe working environment at all times.
- Perform other related duties as requested by the Director
