Support Services Manager

Are you looking to make a difference in the world?

Looking to take the next step in your career with an impactful organization helping people?

Join AFTD, the leading organization dedicated to ending the most common dementia under 60, known as FTD. We help families affected today, and drive research to bring hope for the future. Our work to bring about a world without dementia is only missing your passion and your expertise. AFTD is growing rapidly, with a greater ability to offer help for those affected than ever before. Join us today to make a difference for families affected by FTD, across the United States and beyond.

Job Description

The Support Services Manager will manage a staff team to support AFTD’s volunteer-led Support Group Network and grow AFTD’s expanding support options. They are responsible in conjunction with the Director of Support and Education for the designing and implementing of emerging support services for those living with FTD and their care partners. They will work collaboratively with AFTD’s Volunteer, Education, Support, and Research teams as well as multiple stakeholders to develop and maintain support opportunities. They will oversee the volunteers leading support and develop programs for continued sustainability. They will work closely with the Director of Support and Education to inform strategic planning, develop, and manage support services goals and budgets, and evaluate the impact of support programs.

FUNCTIONAL RESPONSIBILITIES

Essential Job Functions

• Managing the Support Services Program: Manage AFTD’s volunteer-run support group network. Work with department heads and stakeholders to assess needs and provide opportunities for expanded support services. Develop new and innovative modes of support for emerging stakeholder groups. Grow the current local/regional/ network of support to meet the needs of diverse groups. Ensure other projects and activities which collaborate with support services meet AFTD’s priorities and interests. Demonstrates cultural sensitivity and directs efforts to expand inclusion within the support group network from diverse backgrounds.
• Support Group Volunteer Management: Manage and evaluate the role of Support Group Volunteers and provide continued opportunities for education and support. Collaborate with marketing and volunteer teams to maintain ongoing Support Group Volunteer recruitment efforts and effective communication of support services to people living with FTD and their care partners Manage and implement streamlined policies and processes that are integrated with the Volunteer Program for all Support Group Volunteers including recruitment, screening, onboarding, training, program evaluation, and Support Group Volunteer retention strategies. Identify and address Support Group Volunteer needs to foster retention and deep engagement with the organization.
• Staff Management: Provide ongoing supervision, support, and problem-solving assistance to Support Services Coordinators in the fulfillment of their roles. Manage the flow of work within their assigned responsibilities in support of department goals.

Other Job Functions

• Create and maintain up-to-date Support Group Volunteer materials such as volunteer applications, handbook, agreements, orientation resources, and other collateral
• Optimize technology solutions for internal efficiencies, Support Group Volunteer engagement and retention, and build other avenues of support services for those affected by FTD.
• With the communications department, develop and maintain regular website/social media enhancements as needed
• Collaborate with staff members to keep board committees informed of the Support Services network and projects.
• Manage and oversee consequential, annual Support Group Volunteer events.
• Travel for organizational meetings and events as needed (anticipated travel 1-2 times per year in the continental US).

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for the following roles.

• Support Services Coordinators

Knowledge, skills, and abilities required for this role:

Education

• Bachelor’s degree required, master’s degree in a social services field strongly preferred.

Experience

• Minimum of 4 years’ experience in overseeing or leading support groups preferred.
• 2 or more years of supervisory experience
• Minimum of 2 years’ experience managing nonprofit team or working with volunteers preferred.
• Experience or education in social work or a related field of study

Special Knowledge and Skills

• Excellent interpersonal skills, including strong judge of character and the ability to interact and build relationships with a diverse constituency required.
• Experience in supporting those with dementia or other neurodegenerative diseases.
• Ability to be flexible and adaptable to work on a wide variety of projects; lending support where needed.
• Ability to prioritize and manage time effectively in order to meet deadlines.
• A proven record of success in working with a team to achieve common goals is required.
• Excellent written and verbal communication skills required.
• Strong Microsoft Office Suite skills required, particularly Word, Excel, and PowerPoint
• Periodic evening and weekend availability to accommodate volunteer schedules, and travel for organization meetings and events as needed.

ADDITIONAL INFORMATION

Interview Process

• Submit an application, including cover letter and resume
• Phone screen with a member of AFTD’s HR department
• Interview with Hiring Manager
• Team interview with department staff
• Offer made to final candidate (contingent on reference and background checks)
• Additional interviews or assessments may be required dependent on position

Awards & Accolades

• Platinum Transparency 2023 by GuideStar, an organization that collects and publishes IRS-verified data about charitable organizations, issuing Seals of Transparency based on how much information each charity provides
• 4-star rating on Charity Navigator, an organization that assesses nonprofits’ organizational effectiveness through IRS filings and metrics such as, Impact & Results, Accountability & Finance, Culture & Community, and Leadership & Adaptability

Benefits and Perks

AFTD offers a competitive salary and is committed to providing a comprehensive benefits package to meet the needs of our employees and their families, including:

• Medical, Dental and Vision insurance for eligible employees regularly working 30 hours or more per week - presently AFTD covers 100% of employee individual medical coverage
• Basic Life Insurance/AD&D
• Company-paid short-term and long-term disability insurance
• Identity Protection
• Voluntary Term Life/AD&D
• Pet Insurance
• Employee Assistance Program
• SIMPLE IRA with company match
• Generous paid vacation and sick time
• 10 paid holidays
• A company culture that encourages work/life balance
• Ongoing team building opportunities, including staff retreats and days of service
• Ongoing professional development training and opportunities
• Hybrid working environment, with the opportunity to work remotely up to 3 days per week
• Business casual dress code

The Association for Frontotemporal Degeneration requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, fully vaccinated is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine 14 days or more before they begin work. Individuals with a disability or a religious reason preventing them from taking the vaccine may request an accommodation.

AFTD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All of your information will be kept confidential according to EEO (Equal Employment Opportunity) guidelines.