Specific job functions include (but are not limited to):
- Provide purposeful support to parents/primary caregivers and collaboratively develop a plan.
- Support parents/primary caregivers in achieving their identified goals.
- Deliver intentional support activities that build on the strengths and resiliency traits of parent/primary caregiver.
- Demonstrates ability to engage with people from diverse cultural, economic, and ethnic backgrounds.
- Offers empathy and encouragement to individuals, and families in their homes, the community and/or at trainings at the Family Involvement Center.
- Always maintains ethical standards including confidentiality and appropriate referrals.
- Utilizes active listening to offer reassurance, practical assistance and support to FIC recipients and their families.
- Assesses the level of progress, need, behavior and/or circumstances and updates the individualized service plan according to the individual’s identified objectives, review, and approval.
- Assists individuals in building and/or renewing positive relationships with family members (including family of choice).
- Work in conjunction with representatives from community-based organizations and child-serving systems to provide support to families receiving services.
- Works collaboratively with the parent/caregiver and other team members involved in the families’ care
- Serves as the liaison between organizations, service providers and stakeholders associated with the FIC recipient to promote collaborative continuity of care.
- Connects recipients to resources in the community and aids them in engaging with identified resources identified.
- Attends meetings, court proceedings, classes, groups, or other activities with the parent/caregiver.
- Establishes and maintains positive and effective working relationships with internal staff, community resources, and stakeholders.
- Maintains and updates the assigned family’s documentation.
- Documents all communication and/or contact with the parent/caregiver including any activities associated with/on behalf of the FIC recipient.
- Meets with their assigned supervisor weekly to maintain updates and seek guidance.
- Assumes responsibility for ensuring completion of required documentation within acceptable standards as determined by the Director.
- Responsible for meeting productivity, quality and supervision standards as determined by the agency.
- Ability to respect and set appropriate boundaries with families, community members, professionals, and co-workers.
- Responsible for understanding and adhering to all internal policies and procedures, training expectations, and AHCCCS covered guidelines.
- Ability to perform services with dignity, respect, and professional demeanor.
- Ability to work independently with minimal supervision.
- Ability to plan and organize professional schedule to meet established deadlines.
- Ability to manage multiple priorities with strong attention to detail.
- Must be flexible in taking on various positions and tasks as assigned.