Housing Outreach Specialist (Downtown)
Job Details
MOC: Outreach Downtown Team - New York, NY
Full Time
4 Year Degree
$20.63 - $20.63 Hourly
9:00am to 5:00pm

Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered community. Downtown team serves lower Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan. The catchment area includes 23rd St and below, river to river.


Purpose of Position: The Housing Outreach Specialist works to creatively and effectively engage individuals living on the street through outreach in the community. The position serves as a case manager for adults experiencing street homelessness, with the goal of placing them into transitional and permanent housing. The position works collaboratively across teams and organizations to achieve this goal.

Schedule: Monday through Friday - 9:00 am to 5:00 pm


Salary: $37,546.60


Goddard Riverside and Isaacs Center follow the CDC and NYS recommendations to prevent the spread of COVID-19, and are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption. 



Roles, Responsibilities, and Essential Duties
  • Serve as case manager for homeless adults, with a goal of placing them in transitional and permanent housing
  • Perform intake, assessment, service planning, advocacy, referral and escort services
  • Maintain client case records and enter data in computer database using handheld and desktop computers
  • Provide follow-up case management for clients placed in housing, to promote retention and document outcomes
  • Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement
  • Oversee team’s prospective clients for caseload addition
  • Ensure prospective clients are properly documented in MOCapp and connected to an assigned Housing Outreach Specialist
  • Participate in outreach trips to identify and communicate with homeless clients
  • Drive outreach van
  • Participate in the annual HOPE count and quarterly counts of homeless individuals living on the street, approximately 4 overnight counts completed annually
  • Other duties as required


Qualifications/Educational Requirements

  • Bachelor’s Degree preferred
  • Prior experience with the homeless and/or mentally ill population preferred
  • Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines (including at least one year as a licensed driver and no suspensions within the last 3 years)
  • Flexibility in work hours; available to work evening, overnight and weekend shifts when required


Skills, Knowledge and Abilities

  • Knowledge and skills in one or more specialized areas of client service, such as substance abuse or clinical care
  • Understanding of housing first and other harm reduction models
  • Ability to multitask
  • Strong interpersonal skills
  • Strong written and verbal skills
  • Team player


Computer Skills: To perform this job successfully, an individual should be:

  • Proficient in Microsoft Outlook
  • Experience with, or ability to learn, computer databases such as Streetsmart, MOCapp, and CARES

Physical Requirements

  • Frequent walking and standing
  • Ability to lift up to 30 lbs


Work Environment

Indoors and outdoors; all weathers


This position is classified as a union position under the Collective Bargaining Agreement between Goddard Riverside and the United Service Workers Union Local 74 Collective Bargaining Unit. The union represents employees in the bargaining unit (i.e. Goddard employees in Local 74 union positions). The Collective Bargaining Agreement is a written contract that defines the agreed-upon terms and conditions of employment, including wage increases, paid time off and other benefits, and the grievance process. All employees in Local 74 union positions at Goddard Riverside are subject to and covered by the Collective Bargaining Agreement. Membership in the union includes the collection of union dues on a monthly basis, to be deducted from the member’s Goddard paycheck at a rate to be determined by the union.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.