Patient Advocate Fort Mill, SC Hybrid Remote and Office
Job Details
Headquarters - Fort Mill, SC
Full Time

Position Overview:

 We are looking for professional and empathetic individuals with proven customer service skills to join our Patient Advocate call center in Fort Mill, SC. After a successful 90-day training period this position is a hybrid mix of remote and office work.  This allows you flexibility while actively being part of our culture and team activities. In this role you will be assisting patients with setting up and maintaining payment plans.


AccessOne prides itself on the high level of customer service we provide to both hospitals and patients, so applicants must have exceptional attendance history with previous jobs and excellent customer service and troubleshooting skills.  Our communications range from inbound and outbound phone calls to chat interactions and email replies.  Expect a fast-paced environment with a growing company.   


Position Overview:

AccessOne is a leading provider of flexible, co-branded patient financing solutions. Founded by a Physician, our solution provides a consumer-focused experience which drives high patient satisfaction for our clients. We have helped over one million consumers afford out-of-pocket medical expenses for health systems nationwide. Our Patient Advocate Call Center is looking to hire an experienced and professional Patient Advocate to assist our callers with our offered services.  In this role you will be the face of AccessOne representing our brand to our callers, so we have elevated expectations in regard to customer service and quick problem-solving skills.   Our healthcare providers and patients depend on our call center, so attendance and a positive and collaborative attitude are crucial for this role. 


 What you can expect:

  • Activate new payment plans
  • Add charges to existing payment plans
  • Set up onetime and recurring monthly payments
  • Answer questions concerning payments, problem solve to find ways to help patients stay current with their payments
  • Follow up on past due accounts
  • Walk patients through our online portal and explain how to use it
  • Troubleshoot shoot any technical issues


What you bring:

  • Passionate about helping the patient
  • Strong work ethic and exceptional attendance record with previous positions
  • Good with Microsoft Office applications
  • Exceptional verbal and written communication skills
  • Proven analytical and problem-solving skills
  • Strong time management and organizational skills
  • Ability to sit in front of a computer for long hours every day
  • Must be a team player with strong collaborative skills
  • Proficient in computer software and technology


We understand the importance of offering quality compensation and benefits to our outstanding employees. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package. As and AccessOne employee You will have access to top of the line medical, dental and vision benefits on day one. Other benefits available to all employees include but are not limited to 401(k) with company match, company paid life insurance, paid holidays, generous paid time off, tuition reimbursement, paid parental leave and potential flexible work schedules. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company with offerings such as casual dress code, volunteer opportunities, company competitions, career development, employee engagement and more. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

AccessOne is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.