Information Technology Specialist
Job Details
Carolina Creek - Huntsville, TX
Full Time
2 Year Degree
Any
Creative Services
Informations Technology Specialist

Are you strategic? Do you value seeing the big picture and creating ways to solve problems? Carolina Creek is looking for an Information Technology Specialist. You will serve as the lead engineer, strategist and agent for technology solutions used by Carolina Creek. We are looking for a strategic, critical thinker who plans for the future and implements holistic solutions that solve felt needs by users. Digital Services support for Carolina Creek include, but are not limited to on-site network planning, implementation and triaging, ISP relations, workstation management, user access and accounts, data security and management, data backup management, software evaluation, support and training, IP phone system management, printer and peripheral support, and website technical maintenance and management.

 

Job Type

  • Full-time, exempt

 

Key Job Accountabilities

  • Ensure the network for Carolina Creek is always up, maintained and strategic implementations are applied

  • Serve as technical support utilizing our ticketing solution to provide timely solutions for users

  • Manage relations with our ISP to ensure minimal downtime and proper expedient issue resolution when needed

  • Manage, deploy and support workstations for all users and ensure a healthy life-cycle of workstation equipment

  • Issue, revoke and audit user accounts on the Active Directory and Google Workspace for users

  • Maintain data security standards and management; ensure nightly backups are executing and prevent data loss, malware, ransomware, brute force attacks or virus threats.

  • Support software/cloud-base solutions currently used by Carolina Creek, provide on-site training and support, and support the process of sourcing, vetting, onboarding and training new solutions.

  • Manage the on-site phone system by maintaining accurate phone trees, extension guides, office hours, call routing and supporting users.

  • Support users to best utilize peripherals such as printers and scanners to seamlessly integrate with their workstation and workflows.

  • Maintain peripherals, manage life-cycle rotations and ensure dependability of devices.

  • Maintain the digital presence of Carolina Creek on the web ensuring proper data practices, uptime, technical implementations and by working with Carolina Creek digital marketing and web engineers.

  • Attend all required staff meetings and events

  • Actively participate in and contribute to the broader camp programs of CCCC

  • Actively engage and participate in the staff community through a godly attitude, words and actions.

Education/Certifications/Licenses

  • Must have a current valid drivers license.

  • Must have a high school diploma, GED, or equivalent.

  • Associates or Bachelor Level work in a related field preferred but not required.

Work Experience

  • At least two years of digital service management experience

Knowledge, Skills and Abilities

  • Knowledge of Windows Server Manager, Active Directory and Domain Controllers

  • Experience working with Google Workspace management

  • Experience working with network management and troubleshooting

  • Knowledge of Ubiquiti network infrastructure is a plus

  • Web resource management via FTP and the Wordpress platform

  • Strong written and verbal communication skills

  • Ability to clearly articulate complex technical problems and solutions to others in a simple way

  • Strategic thinker who applies solutions to problems rather than bandaids

  • Proficiency on the Windows platform

  • Must be organized and detail oriented

  • Must be confidential and discreet when dealing with sensitive information

  • Must be willing to further knowledge and training

  • Must possess strong interpersonal relations skills

  • Must be flexible with an ability to adjust and problem solve in challenging situations

  • Able to engage in active listening

  • A heart to serve wherever and whenever needed

Physical Demands:

The physical environment requires the employee to work both inside and outside in hot and humid conditions. Requires sitting, standing, squatting, stooping, twisting, and ability to lift/carry anywhere from 15 to over 60 lbs. Must be able to use arms and hands to operate keyboards and hand-held devices, as well as to participate in installation of equipment. Must be able to see well enough to accurately read type as small as 6pt, and hear well enough to troubleshoot speakers on devices from hand-helds to desktops to auditorium broadcast systems.

Additional Requirements

  • Adherence to company dress code and professional standards for personal grooming and appearance.

  • Satisfactory completion of background investigation, as well as ability to provide proof of eligibility to work in the United States.

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