Bridal Assistant
Job Details
Entry
Part Time
High School
$14.00 - $14.75 Hourly
Any
Description

FLSA:  Non-exempt

TRAVEL REQUIREMENTS:  May work at any one of several locations, but little to no travel between venues is required

SCHEDULE:  Thursday through Sunday with evening, extended, and some holiday hours required.

ABOUT THE TEAM
The Event Staff Team collaborates with our clients to manifest their vision. Interacting with and guiding the client and their guests during the execution of their wedding event, ensuring an exceptional experience through the event life-cycle is the top priority. The Event Staff Team is the face of the organization during the event, creating a lasting impression on our clients. Collaborating with clients and with partners throughout the organization to support exceptional service and exceed expectations, the Event Staff Team contributes to organizational and client success.

ABOUT THE JOB
The Bridal Assistant is responsible for working with clients to ensure successful events that exceed customer expectations. This includes providing personal hospitality service to customers and assuring success the day of the event by gathering and executing upon event requirements. Additionally, the Bridal Assistant is responsible for collaborating with partners throughout the organization including event management, event coordination, and food services to ensure exceptional service. Energy, enthusiasm, the ability to execute, and passion for the work, the people, and the customers are key to achieving success in this role.

RESPONSIBILITIES 

  • Communicate effectively with clients and internal partners to successfully execute events
  • Present and negotiate event options to clients to enhance customer experience
  • Provide personalized food and beverage service to clients
  • Field and resolve all customer inquiries
  • Assist in resolving customer issues and escalations
  • Assist the banquet captain and event coordinator with kitchen and set-up duties when necessary
  • Partner with teammates throughout the organization to drive operational efficiency and excellent customer experience
  • Other duties as assigned 

 

Qualifications

QUALIFICATIONS
Education: High school diploma or equivalent required

Certification: California food handlers permit required

Experience:

  • Minimum 1 year of experience in a customer service or customer experience role required
  • Experience in the event planning or hospitality industry preferred

 

Knowledge/Skills/Abilities:  

  • Ability to stand or walk for eight (8) hours or more in a fast-paced environment requiring movement and the ability to lift/carry up to 35 lbs.
  • Bi-lingual (Spanish and English) language skills a plus

 

Personal Attributes:

  • Composure
  • Customer Focus
  • Interpersonal Savvy
  • Patience
  • Problem Solving
  • Self-knowledge
  • Ethics and values

 

 

 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

 

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

 

 

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