Salon Coordinator- King of Prussia
Job Details
Experienced
Adolf Biecker Salon - KOP - King of Prussia, PA
Full Time Non-Exempt
High School
$13.00 Hourly
Days, Evenings, & Weekends
Customer Service
Description

The Salon Coordinator must have an excellent working knowledge of all positions, operations, systems, policies and procedures within the salon location. This position works with staff members to ensure client comfort and satisfaction.

Summary of Essential Job Functions

  • Follows company policies and procedures.
  • Ensures client satisfaction by providing excellent customer service.
  • Offers clients additional services to enhance profit within location.
  • Proficient in Salon Software
  • Understands client needs and determines approach for reserving client appointments
  • Responsible for analyzing appointment book and identifying problem solving solutions.
  • Acts as an information specialist and guide for services, prices and product knowledge.
  • Performs daily location duties including but not limited to:
    • Opening, closing, stocking, computer clerical duties, preparing service schedules & tickets.
    • Assist Guest Services Center with information needed.
    • Assist in training new employees.
    • Process Gift Cards and mail when needed.
    • Responsible for confirming client appointments.
    • Handles New Client feedback surveys.
    • Assists in organizing direct mailings campaigns such as, “We Miss You” cards.
Qualifications
  • High School Diploma or equivalent
  • Minimum 1 year experience in Customer Service

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required. Further, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Our mission is to create exceptional experiences through education, wellness and dedication in our institutes, spas, salons and the beauty industry.

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