Implementation Manager
Job Details
Remote - Fort Mill, SC
Fully Remote
Full Time

Position Overview:

AccessOne is a leading provider of flexible, co-branded patient financing solutions. Founded by providers, our solution provides a consumer-focused experience which drives high patient satisfaction for our clients. We have helped over one million consumers afford out-of-pocket medical expenses for health systems nationwide.

AccessOne is seeking a strategic, detailed-oriented Implementation Manager with excellent communication skills who will be responsible for project management and technical implementation of new clients and/or program changes for existing clients. This individual will utilize problem-solving skills to troubleshoot client builds and internal issues and will guide the client project team(s) through the deployment of AccessOnes patient financing and Direct Mobile Pay solutions. This role reports to the Vice President of Implementation.

What you can expect:

  • As the key contact and owner, you will be responsible for planning, leading, and the execution of the following criteria for all assigned client projects:
    • Evaluation and completion of project scope and client discovery
    • Review of all project design decisions and gating items
    • Create and submit Business Requirement Documents to the engineering team
    • Create/support testing plans and support software integration testing efforts
    • Create/support training plans and supporting materials for client activation. Directly lead client training sessions covering AccessOne programs and technical integrations
    • Create/support marketing plans and submit for the creation and delivery of all collateral required for community and staff awareness of AccessOne programs and options
    • Create and communicate internal and external status reports and project tracking
    • Identify risk factors to timeline and/or gating items with all projects
    • Dissemination of information and updates to all internal stakeholders whose teams interact with clients after go-live
    • Hand-off of all managed projects to the Client Success team.
  • You will work cross-functionally with client Revenue Cycle and IT leadership, Revenue Cycle Business/Operations/Patient Financial Services, Marketing, Training, and Project Management groups to deliver a comprehensive client engagement experience.
  • You will collaborate internally with multiple departments including Marketing, Business Development and Sales, Client Success, Data Management, Engineering, Leadership, and Operations at AccessOne.
  • Your role will include a secondary focus on improving implementation methodology and supporting materials to improve time-to-activation and limit resources required to facilitate a new client activation. You will also provide feedback to AccessOnes internal teams for continuous improvement aimed at improving the client experience. You will occasionally interface with clients in the sales pipeline to review our implementation experience or review technical requirements, and prepare clients for their projects

What you bring

  • Bachelors degree or equivalent in a technical, business or financial discipline.
  • 2-5 years experience in technology delivery, preferably at a healthcare software or revenue cycle services company
  • Exceptional communication abilities: oral, written, remote (MS Teams) and presentation
  • Excellent client-facing and internal communication skills
  • Domain Expertise (industry knowledge, contacts)
  • Expertise with Healthcare Revenue Cycle
  • Organizational skills (thought process; project management)
  • Business sense (strategic thinker, trusted advisor)
  • Demonstrates strong business ethics

Bonus points for:

  • PMP Certification
  • Experience working with APIs, HL7 integration, and File Exchange via sFTP
  • Experience working directly with HIT systems (Epic, Cerner, Allscripts, Athena, etc)

We understand the importance of offering quality compensation and benefits to our outstanding employees. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package. As and AccessOne employee You will have access to top of the line medical, dental and vision benefits on day one. Other benefits available to all employees include but are not limited to 401(k) with company match, company paid life insurance, paid holidays, generous paid time off, tuition reimbursement, paid parental leave and potential flexible work schedules. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company with offerings such as casual dress code, volunteer opportunities, company competitions, career development, employee engagement and more. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

AccessOne is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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