At ThermoWorks, our employees are part of the industry leader of food thermometers. Our products are preferred among leading chefs, competition BBQ teams, and such food authorities as the New York Times, Martha Stewart, SeriousEats, Bon Appetit, Good Housekeeping, etc.
The Small Electronics Technician provides outstanding customer experience and troubleshooting support to our customers. The successful candidate will have a track record of solving customer problems by phone, chat and emails.
Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience
Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns
Effectively educate customers on product use and assist them in fully utilizing available features
Repair small consumer electronics using soldering iron, multimeter power supply and small hand tools
Ability to work some evenings (until 7pm) and some Saturdays
Perform other duties as assigned