Production Coordinator

COMPANY OVERVIEW:

Guardian Roofing is consistently recognized in the top 1% of roofing contractors in the nation, based on quality. We are a Platinum Preferred Owen's Corning partner. Our reputation for exceptional customer care, quality, and living our values of Victory, Inspiration, Integrity, and Family, make Guardian a fantastic place to work.
 
We are an inclusive company that welcomes everyone to the trades. Join an award-winning company committed to the community through investments in multiple charitable campaigns, including our signature HALO project, providing a free roof to those in need.
 

“To restore customer's confidence in the roofing industry through honesty, integrity, caring for and protecting our team and putting the client first” – Guardian Vision Statement
 

THE ROLE:

Guardian is rapidly expanding and needs a highly motivated self-starter to join our production department. The Production Coordinator will be responsible for providing top level customer service while processing work orders, analyzing job details for accuracy, communicating, and updating clients at all stages of their project, invoicing and collecting, on 40-50 projects per week. The Production Coordinator serves as the liaison between the customer and production department, where over 30% of our projects are generated from repeat customers and customer referrals. The candidate plays a vital role in impacting our 92% customer satisfaction rate average and more than 1,000 positive reviews on Google.
 
WHAT WE OFFER YOU:

• Base wages of $28 - $34 per hour ($58,000 to $70,000 per year) PLUS
• Full benefits, including Medical, Dental, Vision, 401(K), Life insurance, supplemental insurances, etc.
• Vacation + Paid Sick Time
• iPhone and laptop
• Stability of working in an essential and recession-resistant industry

SCHEDULE: 

• M-F, shifts between 8 am to 5:30 pm with the expectation of working up to 8 Saturdays per year
 

KEY RESPONSIBILITIES:

• Create and schedule work orders for projects within 48-72 hours from the time the project was sold with attention to detail and revenue goals

• Maintain a 92% call answer percentage for the production department and calls issued to your phone
• Update customers regarding scheduling starts, delays, updates, and/or completions daily and at times hourly
• Follow up with customer concerns, questions and/or problems within 12 hours of notice
• Collect 90% of all completed projects
• Maintain 0 open tasks by assuring completion by the due date assigned (assigned to you or that you assigned to a team member)
• Work directly with the production manager for coordinating change orders, callbacks, warranties, and walkthroughs
• Participate and contribute in team meetings – laugh and have fun at work!
 
REQUIREMENTS: 

• 2 years of Construction/Labor industry experience (required)
• 3 years of customer service experience (required)

• Bilingual: Spanish/English (preferred)

• 1 year of experience with processing new work orders preferred
• 1 year of experience managing or coordinating a large volume of active jobs preferred
• Strong work ethic and ability to juggle multiple tasks at once
• Professional, friendly, outgoing, and courteous communication skills
• Respectful and empathetic to clients and team
• Attention to detail with 100% accuracy to data input
• Ability to sit for prolonged periods of time while sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

ELEVATION PATH: 

This role will provide an opportunity to learn and work on key aspects of the business that will prepare for growth. Some examples are:
 
• Elevation to Purchasing Coordinator
 - $70,000 - $85,000, plus incentives

•Elevation to Production Manager
- $95,000 - $120,000, plus incentives