CTMS and Finance Associate
Job Details
Wilmington Health - Wilmington, NC
Optional Work from Home
CTMS and Finance Associate


Innovo Research is a provider-sponsored, provider-led network of high-performing Accountable Care Organizations (ACOs) that utilize clinical research as part of their population health strategy.  Our integrated approach supports both the triple aim aspirations of our partner ACOs as well as their research interests.  We also add value to the pharma industry by assisting with the pragmatic design of future trials and observational study capabilities once their therapeutic is in the market. In addition, we can follow cohorts of patients throughout the various stages of development and deployment of the therapeutic.  The results are better outcomes for patients, lower cost for the healthcare industry, higher patient engagement, and a diversified revenue source for our partner ACOs.


At Innovo Research, our mission is to promote clinical research as a patient care option by demonstrating its value to all stakeholders, while dramatically reducing the time it takes to develop new therapeutics.  Please visit our website at www.innovoresearch.com.



The CTMS & Finance Associate will ensure that information entered is contemporaneous, complete and quality checked, communicating metrics to manager and support other study team members in order to achieve protocol/company objectives, including:



  • Assist in the development and support of the clinical research start-up workflow, including budgeting, billing, invoicing, and other areas as needed
  • Responsible for clinical trial billing, ensure timely and accurate clinical trial invoicing according to contract terms, monetary disbursing and tracking, and monitoring of cash flows on industry sponsored clinical trials
  • Regularly review contracts, budgets, create or maintain study calendars/visit schedules, manually gather data from study teams (if necessary)
  • Ensure timely clinical trial account invoicing to sponsors which matches protocol driven procedures with patient accruals/visits to ensure appropriate invoicing and reimbursement
  • Provide accurate and timely financial status reports, create study dashboards for the senior leaders, investigators, business managers and business partners, study teams, PIs and business managers
  • Ensure timely deposit, correct allocation, reconciliation and distribution of revenue
  • Build protocol calendars, including protocol amendments and updates to ensure accurate charge capture and segregation of research charges for all research related patient care as well as ancillary services, such as investigational pharmacy
  • Build study-specific esource templates from a of library of prebuilt source templates within the CTMS
  • Assist with training clinical research staff on Clinical Trials Management System (CTMS) usage, data entry expectations, reporting of issues and changes necessary
  • Act as a liaison between end-user groups using the system
  • Inform staff of CTMS system updates or enhancements that impact system user processes
  • Participates in the development and delivery of training and education related to compliance, patient care billing and invoicing processes
  • Performs other related duties as assigned or requested



  • 2+ years of clinical operations or related training
  • Positive attitude and ability to interact with all levels of staff to coordinate and execute study activities
  • Ability to work independently, prioritize and work with a matrix team environment is essential
  • Experience of working with geographically dispersed end-users
  • Flexibility and willingness to solve problems that fall outside of immediate area of expertise
  • Excellent verbal and written communication skills and strong organizational skills
  • Ability to communicate and escalate reports updates/issues to stakeholders regularly
  • Manage multiple competing demands
  • Practices a high level of integrity and honesty in maintaining confidentiality



  • Bachelor's degree or equivalent combination of education and experience
  • 2+ years CTMS experience or at least 2 years of experience coordinating clinical trials
  • Previous experience with training other clinical research professionals a plus
  • Strong interpersonal skills with exceptional attention to detail a must
  • Demonstrated proficiency with word processing, spreadsheet, database, and presentation software (MS Office skills such as Outlook, Word, Excel, PowerPoint, SharePoint)