Personal Banker I

Deerwood Bank is looking for an experienced Personal Banker to work in its Waite Park location. This position will be responsible for positively promoting our services and products while working with a team of staff that further develop, retain, and expand our customer relationships. Also responsible in performing a variety of duties such as open, cross sell and maintain deposits and investment products, proper handling of teller work, deposits, checks, payments promoting various bank products and services as well as other tasks as assigned. This position demands a high level of customer service skills, attention to detail and adherence to all bank policies and procedures.

 Functions, Duties and Responsibilities:

• Assist customers and staff with various retail, operations, and customer service support.
• Approve, deny, or hold checks being cashed or deposited. Verifying customer balances and requiring proper identification and documentation.
• Review, implement, and ensure compliance with the Internal Control Review Program as assigned.
• Familiar with security equipment and understands safety precautions.
• Cross trained in basic teller position functions to be able to assist when needed.
• Opens accounts, performs applicable maintenance and account closures.
• Open, cross sell and maintain deposit products, investment products, in compliance with bank policy and guidelines while focusing on branch goals and regulatory guidelines.  Report and attempt collections of overdrawn or past due accounts.
• Provides support for various tasks including but not limited to: maintain adequate current and coin supply, verifying balances, maintain load and balance ATM, order checks, documenting change of addresses, answering phones and questions, follow proper safe deposit box access, may have to maintain bait money, branch capture, redeem savings bonds, buy and sell foreign currency, prepare cashier checks, selling gift and reloadable cards, temporary cards, wire transfers, verify mail and night depository bags and envelopes, accurate logs and other appropriate activities to support the banks service reputation.
• Open and close the bank following proper security procedures.

Hours of this position are Monday-Friday 8:00am-5:00pm. During the initial training, there may be some Saturday training in the morning between 8am-12pm. This position will also back up the Teller line in the case of an emergency. All Saturday hours will be paid at double-time.

Knowledge, Skills and Abilities:

• Provide excellent customer service and work in a team environment.
• Ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with exposure to loss or fraud.
• In-depth knowledge of all bank deposit products, services, and policies.
• Effectively operate all office equipment required to support this position.  To include but not limited to personal computer, strong keyboarding skills, fax, scanner/copier, printer, phone system, all applications, spreadsheets, database, and presentation software necessary.
• Must be alert to fraudulent activity, dishonesty, questionable behavior or improper handling of accounts and report to appropriate Bank personnel.
• Strong interpersonal skills, attention to detail, positive attitude, and pleasant personality.
• Excellent oral and written communication skills. Display independent judgement.
• Demonstrate excellent organization, prioritize workflow, adaptability, and flexibility.
• Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy.

Training and Experience:

• High school diploma or GED preferred; and cash handling and customer service experience preferred.