Donation Services Coordinator

The Donation Services Coordinator is responsible for referral intake and screening for donation opportunities and obtaining authorization for tissue and eye donation. Maintains communication between internal and external stakeholders.

ESSENTIAL JOB FUNCTIONS

CLINICAL/REFERRAL INTAKE AND SCREENING

1. Rapidly, accurately and professionally obtain potential donor information from referring hospitals and provide clinical information to processors for screening and tissue team for recovery process.
2. Communicates effectively and conveys sensitive information with external stakeholders, referring or other procurement agencies.
3. Manages donor referrals and conducts clinical screenings ensuring all relevant clinical information is documented accurately and screened appropriately.
4. Reviews and interpret medical records to accurately determine donor suitability.
5. Maintains working knowledge of tissue processor criteria and applicable industry standards.

DONOR FAMILY INTERACTIONS/AUTHORIZATION

1. Assesses family dynamics and coordinates with hospital team a planned, compassionate family-focused donation discussion.
2. Coordinates donation discussion process and offer opportunity to authorizing individual.
3. Provides informed disclosure and authorization for appropriate donation options.
4. Obtains accurate and complete donor medical/social history from authorizing individual/next-of-kin and other appropriate historians.
5. Maintains an authorization rate based on department goals and individual work plan.

QUALIFICATIONS AND PHYSICAL DEMANDS

1. Associate degree in biological sciences or allied health degree and/or two or more years of related experience or training; or equivalent combination of education and experience is required. LPN or EMT-P strongly preferred.
2. Ability to work a minimum of 40 hours per week. May be required to work for extended periods of time with few breaks.
3. Ability to efficiently and effectively maneuver through Microsoft office systems and use a telephonic system.
4. Working knowledge of medical terminology and disease processes.
5. Must maintain a valid driver’s license in accordance with MTN motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines.
6. Excellent organization and time management skills; ability to function independently and collaboratively; good problem-solving and creative thinking skills and well-developed personal stress management skills.
7. Ability to lift 50 pounds and transfer short distances.
8. Possess ability to operate telephones, computers and office equipment.
9. Ability to speak and communicate clearly in order to accurately convey information to donor families, hospital staff and transplant/procurement personnel in person or by phone.
10. OSHA Category III No exposure to bloodborne pathogens while performing assigned job duties.
11. Home internet and wireless phone access may be required.

MTN BEHAVIORAL COMPETENCIES

Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.

It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws. In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment

MTN is committed tocomplying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission.