The Attraction Admissions Manager will direct a team that processes all guest entry into the attraction. This includes parking attendants, ticketing and mobility rentals. The Attraction Admissions Manager leads a team of assistant managers, coordinators, and hourly staff to provide a frictionless guest experience to enter the attraction. The Attraction Admissions Manager will work within clearly defined expectations to achieve department goals by developing and evaluating procedures for continuous improvement. This position requires hands-on experience leading and managing a large staff to provide an exceptional guest experience while leading with excellence.
Promote the Mission and Standards of Answers in Genesis
Create a SERVE (Core Values) culture environment in all work done
Supervises assistant managers, admission leadership and staff for daily operations
Reviews daily attendance forecasts and special events to determine staffing needs to provide frictionless guest entry into the attraction
Frequently inspects parking attendant booths, parking lot, Welcome Center and guest engagement zones for brand standards and requests corrective action for any issues
Frequently provides inspection calibrations of admission staff operations to ensure compliance with SOPs
Coordinates with Health and Safety and Department of Public Safety to ensure safe operations for staff and guests
Promotes the department vision of providing excellent service to all guests
Generates and uses tools of recovery to resolve guest complaints
Continually evaluates SOPs and seeks improvements for the benefit of guests and staff
Oversees the professional development of all team staff by evaluating and registering staff for Learning and Developing training
Promote effective communication between staff and management.
Assist as needed with staff scheduling, payroll, and other administrative duties
And all other duties and responsibilities as assigned by management