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Front Desk Agent

Job Details

Seascape Beach Resort - Aptos, CA
Full Time
High School
$18.00 - $20.00 Hourly
None
Any
Hospitality - Hotel

Description

SUMMARY: Front Desk Agent is responsible for providing excellent guest service and duties during guest check-in and check-out. The Front Desk Agent also takes hotel reservations and provides assistance with PBX operations and concierge services.

  • Greet guests in a friendly manner and follow check in procedures.

  • Take payments and post accurately to guest accounts.

  • Follow set polices regarding cash handling.

  • Communicate with other departments in a friendly and professional manner.

  • Be aware of local attractions and restaurants and make recommendations to guests.

  • Handle incoming telephone calls and other guest communication in a discreet fashion.

  • Responsible for taking, recording, and cancelling reservations for the resort.

  • Answers reservation inquiries and gives details about the resort and current promotions.

  • Accurately communicate with other shifts regarding issues arising from day-to-day operations.

  • Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.

  • Complete all items as listed on shift checklists.

  • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.

  • Completes departure report and follows up with Housekeeping on late check-outs.

  • Reviews discrepancy report from Housekeeping; resolves discrepancies.

  • Issue guest safety deposit boxes as requested.

  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities.

  • Communicate services and amenities of the hotel to guests.

  • Log all guest service requests and follow through to ensure requests are met.

  • Access the hotel property management system (Maestro).

  • Complete additional duties as assigned by the Front Office Manager and Director of Owner Relations.

  • Support safe work habits and contribute to a safe working environment.

Qualifications

QUALIFICATIONS, SKILLS & ABILITIES:

  • Ability to actively attend to, convey, and understand the comments and questions of others.
  • Solves problems and/or suggest alternatives to previous arrangements if necessary.
  • Ability to organize effectively.
  • Ability to multi task effectively.
  • Ability to get along well with a variety of personalities and individuals.
  • Ability to show consideration for and maintain good relations with others.
  • Ability to accept responsibility and account for his/her actions.
  • Ability to take care of the customers’ needs while following company procedures in a calm and efficient manner.

EDUCATION AND/OR EXPERIENCE:

  • Two year’s related hotel/resort industry experience and/or training.
  • High school or GED graduate. 

LANGUAGE SKILLS:  

  • Ability to read, comprehend and provide instructions, both written and verbal.
  • Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers, guests, associates, managers etc.). 

COMPUTER SKILLS:

  • Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Maestro experience a plus.
  • Proficient in Outlook and Internet applications.

CERTIFICATES & LICENSES:

  • Must provide valid document(s) to work in the US.
  • Valid California Driver License is required (for specific positions).

 

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