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Program Director, Housing and Homeless Services

Job Details

Full Time
$65,000.00 - $75,000.00


The Program Director, Housing & Homeless Services, is a vital role responsible for effectively managing and coordinating programming efforts. This position plays a crucial role in ensuring Goodwill Northern Michigan’s programming is designed, implemented, and evaluated to have a lasting impact on making homelessness rare, brief, and one-time in our community.


Essential Functions:

  • Lead department’s programming offerings, including program design and implementation.
  • Guide, coach, and direct staff.
  • Create and continue to nourish a welcoming, curious, and solutions-oriented culture.
  • Execute finance and grant management tasks.
  • Build, manage, and support community relationships.


Primary Responsibilities:
1. Support the mission and vision of Goodwill Industries of Northern Michigan.
2. Perform work in a safe manner by observing all Goodwill safety policies and procedures.
3. Interact with all Goodwill team members, clients, and customers in a professional manner.
4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
5. Lead and manage the development, implementation, and execution of programs and initiatives that support individuals experiencing homelessness enter stable housing and remain housed.
6. Represent the program by participating on committees/workgroups of the Northwest Michigan Coalition to End Homelessness (NWCEH) through work with regional partners to provide services and programs to help individuals end their homelessness.
7. Provide leadership, coaching, and guidance to program managers and staff members.
8. Establish performance goals and expectations for program managers and staff members.
9. Conduct quarterly check-ins with employees.
10. Support staff in achieving their goals and address any performance issues in a timely and constructive manner, following the organization’s human resources policies & procedures.
11. Foster a positive and inclusive team culture by promoting open communication, collaboration, accountability, and mutual respect among staff.
12. Oversee recruitment, training, and professional development initiatives to enhance the skills and capabilities of the team.
13. Create Department Onboarding and Training materials.
14. Complete quarterly scorecards on CoC programs, including youth outreach, family outreach, adult outreach, and all PBV programs.
15. Responsible for the fiscal and program management of all programs including ensuring all grants financial and programmatic requirements are met. This will require working closely with the finance department and staff to develop and manage program budgets effectively. Ensure resources are allocated efficiently and transparently.
16. Responsible for writing and submitting all government funding grants.
17. Responsible for developing and managing Goodwill homeless services budget.
18. Assist in identifying funding opportunities and contribute to grant writing and reporting efforts.
19. Collect and analyze relevant program and financial data to inform decision making on all levels of the department.
20. Other duties as assigned by manager.


Reports to: Executive Director


Supervises: Outreach Managers, Outreach Workers/Housing Navigators, Inn Operations Manager, Patriot Place Program Director


Education, Licenses, Certifications and Experience:
Bachelor’s degree in human services, nonprofit management, public administration, or related field required.
Master's degree is preferred, clinical experience welcomed.
Minimum 5 years of experience in a leadership role with demonstrated experience in staff supervision and management.


Knowledge, Skills and Abilities:
1. Ability to adapt and innovate in a changing environment.
2. Proven ability to provide leadership in a community-based environment.
3. Proven ability to effectively lead teams.
4. Be a positive team member in organization and community endeavors.
5. Strong administrative acumen.
6. Must have knowledge of current social, economic, affordable housing, homelessness, and health trends and services, and the ability to adapt trends to practical program applications and link clients with services needed.
7. Strong ability to present information in a way that is understandable to small and large groups and diverse sophistication levels.
8. Must have knowledge of social and community issues.
9. Valid Driver’s License with clean, safe driving record and must possess, or be able to obtain, a Chauffeur’s License.
10. Understanding of homelessness, housing, and the unique challenges faced by individuals experiencing homelessness.
11. Ability to multi-task several needs of each project while managing multiple projects and exercising a high degree of independence, motivation and accountability is crucial.


Physical Requirements:
1. Standing, lifting, carrying, pushing, pulling, bending, kneeling, reaching, walking, hearing, seeing, twisting, turning and repetitive movement, and operate computer.
2. Ability to do medium lifting, 20 - 30 pounds, and occasional heavy lifting.
3. This position is considered a Safety Sensitive position and is subject to zero tolerance under the Goodwill Northern Michigan Drug Free Workplace Policy.


The above statements are intended to describe the general nature and level of the work being performed by an individual assigned to this work. This is not an exhaustive list of all duties and responsibilities. Goodwill Northern Michigan management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.