AGENT (Remote)
Job Details
Advocacy Fort Lauderdale Office - Plantation, FL
Full Time
$18.00 - $18.00 Hourly
Customer Service
Job Description

The Intake Agent will be a direct point of contact for potential new clients.  They provide great customer service and have a clear phone presence.  They should be proficient in using computers, be able to verify that there are no discrepancies within documents, and excel at both verbal and written communication.  The ideal candidate for this position is detail-oriented, professional, and has a genuine desire to meet the needs of others. 


Job Responsibilities:

  • Receive all inbound and outbound calls for potential disability clients
  • Perform general office clerk duties
  • Ask a series of questions verbatim for the purpose of compiling data about the client to confirm eligibility
  • Record information as needed
  • Respect client confidentiality
  • Perform additional duties as required


Job Qualifications


  • Associate Degree Required
  • Minimum 2 years of telephone customer service or previous call center experience is preferred
  • Experience using computers and performing data-entry functions
  • Legal experience is a plus
  • Minimum typing speed of 35 WPM
  • Ability to type and talk while using a hands free headset
  • Solid reading, writing, and verbal communication skills
  • Professional communication skills over the phone and with co-workers and supervisors
  • Previous telecommuting/remote work experience is a plus
  • Must be able to multitask and be proficient in the use of today’s technology
  • Must have a desk, chair and basic essentials to work from home
  • Must have a quiet work area without noise or distractions
  • Must have your own/personal high speed internet ** you cannot use Wi-Fi **

Work Schedules: (Eastern Standard Time Zone)

  • During your probationary period the schedule is Mon-Fri, 9am – 6pm EST
  • After completion of your probationary period you will receive a new schedule to work four days between Mon-Fri (11am – 8pm) EST and you will be required to work one weekend day (9am – 6pm) EST
  • Full time position (40 hours a week with 2 days off)