Skip to main content

Family Coach

Job Details

1946 Webster Avenue, Bronx, NY 10457 - Bronx, NY
Full Time
4 Year Degree
$50,000.00 Salary/year


Family Coach

Location: Brooklyn, Harlem, Bronx


About Graham Windham

In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth, and families who are overcoming some of life’s most difficult challenges and obstacles by helping to build a solid foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 400 full-time, part-time and on-call employees serving children and families in multiple programs throughout the Bronx, Brooklyn, and Harlem, Graham provides an exciting & enriching work experience.

Graham recognizes and reinforces the innate strengths and ability to cope that families have, and we empower families to take the lead in making changes in their lives.


The Family Success program is hiring Family Coaches who will support parents who are coping with difficult challenges and obstacles, will help parents connect with their own strengths and resilience, to understand and navigate complex systems, and make decisions for their families so that they and their children thrive.  The focus of this role is to build effective connections with parents to provide helpful help. Family Coaches work in three core communities/boroughs (Central Bronx, Harlem and Brooklyn) will work collaboratively with parents to address their specific challenges.  Family Coaches will receive extensive training in the core practices of Family Success and Graham including Solutions Based Casework, The Parenting Journey, Appreciative Inquiry, Network Peer Support Group, Visit Coaching, Anger Management, and Intimate Partner Violence. .


Family Coach will:

  • First and foremost, build effective supportive relationships with parents.
  • Conduct initial and ongoing assessments of parents' strengths and challenges.
  • Assist parents to name and own their challenges and to start to develop their own solutions.
  • Engage in ‘straight-talk’ with parents when necessary to help parents who are conflicted or ‘stuck’ is maladaptive patterns of behavior.
  • Will regularly meet parents in-person either at one of Graham’s sites or in the community or parents’ home.
  • Support a minimum of 20 parents at any given time.
  • Escort parents to appointments – I.e.Housing, therapy, HRA, Family Court etc.
  • Recruit and facilitate support groups with a minimum of 6 parents/group.
  • Introduce relevant and practical information, skills, and tools for individual behaviors or specific parenting challenges.
  • Coach parents to strengthen problem-solving skills while discovering their strengths, hopes, dreams, and priorities.
  • Regularly work with parents to celebrate their achievements.
  • Encourage parents to engage in supportive interventions that will strengthen their Help families navigate resources within the community.
  • Facilitate family foster care visits as needed.
  • Collaborate with case/care management staff to provide support to parents and children.
  • Provide ongoing coaching and consultation to intervene effectively with parents  mental health challenges. 
  • Regularly document all contacts with families.
  • Regularly attend required supervisions, group meetings, trainings, and Graham staff meetings – whether in-person or hybrid.
  • Adhere to Graham’s Hybrid Work Policy.
  • Perform additional duties as assigned.



You Are:

  • A natural collaborator
  • Warm, enthusiastic, able to engage and positively impact individuals
  • Someone who has a sincere appreciation for people and how they are each uniquely motivated.
  • Committed to anti-racism and changing structurally racist systems.
  • Skilled at working in a fast-paced environment on multiple projects occurring simultaneously.
  • Able to embrace Graham’s Pillars of Respect, Thrive, Grow and Lead.
  • Able to maintain a high level of confidentiality
  • Able to work flexible hours
  • Able to travel extensively to all NYC boroughs

You Have:

  • Bachelor’s Degree (BSW highly preferred)
  • Experience holding challenging conversations
  • Experience working with clients with mental health challenges
  • Strong interpersonal skills to assist with parent engagement and are geared towards working sensitively on topics involving trauma, stress, and healing
  • Proficiency with using Microsoft Office Suite
  • A Passion for parent leadership and preventing child welfare involvement

A writing assessment will be included in the hiring process


It Is A Plus If You:

  • Have experience facilitating meetings
  • Are bilingual (Spanish)


Position Type: Full-time with a flexible work schedule.

Salary and Benefits:

  • Base pay range $50,000/yr
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Pension plan
  • Holiday pay


Location: Willingness and ability to travel throughout the five boroughs of New York.