The Housekeeping Supervisor oversees the Housekeeping staff and inspects their work on a daily basis, to ensure that guest rooms are ready for occupancy. This person also ensures that The Ranch public spaces and all other areas and buildings are immaculately clean, organized, and sanitary. The supervisor is responsible for supervising daily operations of the department, upholding department standards for cleanliness in accordance to Forbes Five Star Standard, ensuring a quality product and delivering an exceptional guest experience. The ideal candidate would be service oriented, detail-oriented, team player and a good mentor and trainer.
Essential Duties and Responsibilities
- Knowledgeable of and able to perform all duties of housekeeping and laundry attendants.
- Assist with responsibilities and duties of housekeeping and laundry services during need periods.
- Address guest concerns, requests and special requirements in a timely manner to ensure guest satisfaction.
- Communicate guest concerns, requests and special requirements in a timely manner to appropriate departments.
- Assist in creating, reviewing and monitoring staff schedule to ensure there is sufficient coverage at all times.
- Be experienced in leading a housekeeping team in a multi-unit facility requiring daily cleaning.
- Confirm all staff members have arrived and document/find substitutes for any late or absent employees.
- Prepares work priorities by obtaining list of vacant rooms that need to be cleaned immediately, and list of prospective check-outs.
- Provides room availability information by informing manager or desk clerk of rooms ready for occupancy.
- Maintains rooms and common areas of the property by conducting visual inspections of furniture, walls, and floor coverings; taking or recommending needed actions to management.
- Contributes to team effort by attending period staff meeting with other department supervisors; discussing company policies and patrons’ complaints; making recommendations to improve service and operations.
- Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
- Keeps housekeeping supplies ready by inventorying stock; placing orders; verifying receipt.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; call for repairs.
- Promote teamwork and quality service through daily communication and co-ordinations with other team members.
- Assist the Director of Operation and Director of Engineering in managing property operations to maximize profitability and growth.
