IT Support Specialist

As a member of our IT team, you will be responsible for Level 1 Help Desk support, computer builds and software / hardware support of computers, both Mac and PC. You will also be responsible for maintaining the IT work areas / Server Rooms, collecting parts for e-cycles, and basic user maintenance in Active Directory.

This position is based in our Philadelphia, PA studio. We will begin reviewing applications on February 13, 2023. 

Primary Responsibilities:

• First level response to IT tickets
• Troubleshoot software issues (Microsoft, Apple, Adobe, Solidworks, Altium, etc)
• Troubleshoot hardware issues (Apple, Dell, Lenovo, HP)
• Maintain IT areas (cubicles / server rooms)
• Pull / install CAT5 cabling 
• Troubleshoot Printers
• Work in Active Directory

Requirements:

• Associate degree in IT or 2 years of relevant experience

Preferred Qualifications: 

• You are passionate about helping others use computers to achieve their goals
• You are detail oriented
• You can handle multiple projects simultaneously and prioritize them accordingly
• You have the ability to act with an inclusive mindset and model these behaviors for the organization.

Be inspired. Be inspiring. Be yourself.

Delve embraces difference because creativity, curiosity, and diversity drive innovation. We nurture a supportive and inclusive environment. Be yourself and create a future that improves lives. We encourage applicants of color and those with diverse lived experiences to apply.

About Delve 

Delve is a multidisciplinary product innovation firm that brings bold ideas to market those guides clients through the complexities of innovation, delivering better, faster, and more sustainable success. For over 55 years, Delve has mobilized the best experts and technologies for its clients, completing over 10,000 client projects, producing over 1,500 patents, and winning over 200 design awards.

Delve serves ambitious start-ups to Fortune 500 clients in the healthcare, consumer, and commercial industries, delivering innovation through advanced expertise in research, strategy, design, and engineering. Delve has placed innovation studios in Boston, Madison, Philadelphia, and San Francisco to attract forward- thinking leaders to solve complex product challenges through human-centered design.