SUMMARY: Clean guest rooms as assigned, ensuring the hotel’s established standards of cleanliness. Responsible for self-inspecting rooms and assisting with training new hires. Ensures the confidentiality and security of all guest rooms.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Cleans and self-inspects guest rooms as assigned and in accordance with hotel standards
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements
- Clean assigned guest rooms by priority
- Transport cleaning supplies, amenities and linens to assigned guest room
- Empty trash containers and recycling
- Remove all dirty towels and replace with clean par to designated layout
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
- Replace dirty bed linen and make up bed with clean linen
- Replace laundry bags and slips
- Removes soiled robes and places fresh robes in guest rooms
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities
- Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box
- Realign furniture to floor plan
- Open all drawers/doors in check-out rooms and remove items left by guest
- Clean, dust, polish at bar patios, sweep & mop, clean BBQ’s
- Inspect all kitchen equipment to ensure items are clean and replaced as needed
- Check under bed(s), chairs and sofa for debris and remove if present
- Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance
- Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room
- Ensure presence of fire safety, rate cards and DND sign
- Vacuum throughout entire room and spray room with deodorizer
- Update status of rooms cleaned on assignment sheet and report the status to the appropriate supervisor or manager
- Report any deficiencies to the housekeeping office
- Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor
- Clean guest suite, entry ways, & patios
- Sweep, dust, & mop stairs, rail-hands, windows, and cobwebs
- Make up cribs and rollaway beds
- Follows hygiene regulations for the sanitizing and washing of all guest room glassware
- Handle guest and owner complaints, ensuring satisfaction
- Assist in training Room Attendants
- Clean and inspect rooms under touch up
- Meets a set number of rooms to clean during a shift
- Adhere to Lost and Found policy including key control
- Perform other related duties as requested by the supervisor
