CLINIC OPERATIONS MANAGER

SUMMARY OF POSITION:

The Clinic Operations Manager (COM) manages or assists in managing one or more facilities providing ambulatory care services.  Ensures staff provides high quality, cost-effective, accessible, and patient centered care across all aspects of the continuum, which comply with state, federal and local requirements.  The COM is responsible for developing and maintaining fiscal budgets and encouraging staff development on an on-going basis. 

ESSENTIAL JOB FUNCTIONS:

• Manages the daily operations of ambulatory care services throughout the continuum.
• Ensures staff provides the highest quality of care and are in compliance with Primary Care Medical Home (PCMH), state, federal and local requirements. 
• Collaborates with the Medical Director, Associate Medical Director (AMD) and other health care providers in establishing, implementing, and maintaining quality patient care, to improve quality metric standards and to meet the external client expectations.
• Collaborates with the Medical Director and AMD in developing/implementing the level of patient services and the day-to-day operations of the department.
• Acts as a liaison with payer representatives and/or regulatory entities.
• Leads various audit efforts.
• Acts as patient advocate resolving patient care issues.
• Demonstrates strong interpersonal communication skills.
• Develops, monitors, and manages budgets and resource allocations.
• Supports Medical Director, Associate Medical Director (AMD) in achieving quality and financial goals
• Provides on-going staff development.
• Provides staff feedback on an on-going basis.  Performs annual evaluations to all direct reporting staff.
• Develops implements and monitors departmental policies and procedures which support the organization’s goals.
• Manages and resolves human resource, employee and department safety, and risk management issues.
• Determines the appropriate staff mix for staffing purposes. 
• Develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
• Provides coaching/counseling sessions as appropriate.
• Develops and maintains effective procedures, and working relationships with other departments in the organization, regulators, and external customers.
• Ensures staff and patient confidentiality is maintained.
• Direct supervision of a department involving responsibility for results in terms of costs, methods, and personnel. Responsible for carrying out supervisory/managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and hiring of employees; planning, assigning, scheduling, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Performs other job duties as required by manager/supervisor.

QUALIFICATIONS:

• Bachelor’s degree in Administration or related field or master’s degree preferred.
• At least 2 years managerial experience preferred.
• Must have excellent interpersonal skills and the ability to handle difficult people and difficult situations.
• Experience in staff development and excellent written and oral skills are required.
• Must be accountable to handle money and balance finances.
• Ability to provide excellent customer service and assist in the resolution of disputes.
• Current documentation of Basic Life Support is required.

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and Mandarin) preferred.
• Fluent in other languages are an asset.

STATUS:

This is an FLSA exempt position.

This is an OSHA high-risk position.

This is a full-time position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).