Program Support Specialist

The Community Group

The Community Group (TCG) is a private, non-profit organization creating opportunities through education since 1970. TCG manages a range of programs, including a network of early childhood and out-of-school time programs, a network of charter and district public schools, consulting and training programs, and a child care resource and referral program, Child Care Circuit.

Job Description

The Program Support Specialist is responsible for assigned group of accounts; provides back up to the front desk and is actively current on EEC policies on supportive, income eligible and voucher contracts. This position is FLSA Non-Exempt and reports to the Program Support Manager.

Responsibilities (include but not limited to):

• Process Intake/Reassessment eligibility for families that includes collecting required documentation, calculation of parent fee, data entry into ELV & CCFA database for income eligible, voucher, supportive and private contracts;
• Responsible for ensuring all program changes, including but not limited to fee change. child order, and termination have been made in ELV & CCFA;
• Manage and maintain 100% slot capacity for program;
• Recruit for program waitlist and fill slot openings;
• Develop competency around complete attendance and billing cycle;
• Provide back up to other Program Support Specialist when needed;
• Provide back up to front desk, including collection of parent fees, making adjustments, resolving payment issues, and contacting parents as needed;
• Complete and ensure 100% quality control accuracy for intakes and reassessments;
• Maintain strict confidentiality according to agency and state policies;
• Assist with main line phone calls and transfer to appropriate extension;
• Assist in the creation of a positive atmosphere that boosts the self-esteem and general self-concept of all members;
• Manage internal program waitlist and ensure Kinderwait is being updated;
• Maintain open communication with parents, co-workers, and programs;
• Attend regularly scheduled staff meetings; and
• May be assigned other duties as needed by supervisor.

• High School Diploma is required;
• Associate’s Degree in related field is preferred;
• Demonstrated customer service orientation;
• Strong computer Skills (word, excel, outlook, other ELV, CCFA, KINDERWAIT);
• Excellent verbal and written communication skills;
• Strong math & logic skills;
• Works well in a team environment and independently when needed;
• Flexibility, patience and a sense of humor essential;

The Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to the Notice of E-Verify Participation and the Right to Work documents for more information.

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.