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Case Aide

Job Details

195 Montague Street, Brooklyn NY 11201 - Brooklyn, NY
Full Time
High School
$45,172.00 Salary/year
Up to 50%

Case Aide

Case Aide - Full Time

Location: Brooklyn

Required: New York State Driver's License & Clean Driving Record

Ability to travel throughout New York City in a company-owned van


About Graham Windham 

In full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 400 full-time, part-time and on call employees serving children and families in multiple programs throughout Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience.

Graham Windham is one of the first organizations in the New York City to implement Solution – Based Casework. Solution – Based casework helps children and families to be the solution to the seemingly insurmountable problems in their lives, from generational cycles of poverty, abuse, and neglect to unemployment, domestic violence, and severe health problems. By recognizing and reinforcing their innate strengths and ability to cope, we at Graham Windham empower them to take the lead in making change in their lives.


About the Program

At Graham Windham our Family Foster Care programs help children to get back to their families, adopted into a new family or connected to someone who is willing to be an anchor for children, throughout their childhood and into adulthood. To help us do that, we have hundreds of loving & highly qualified foster parents primarily in Brooklyn, Manhattan, the Bronx and Westchester County- who serve as our foster children's substitute family.  The Treatment Family Foster Care (TFFC) program extends this support along with additional services to children and youth with specialized emotional, mental health and/or other developmental needs.


About the Position

Graham Windham's Foster Care program seeks a Case Aide to Support the unit’s team in efforts to ensure excellent quality care and healing to Graham Windham’s children; and ensure that every one of our children is living in a nurturing, safe, and permanent family as quickly as possible.


Duties & Responsibilities (but not limited to):

  1. Manage phone messages, handling correspondence, ordering supplies, and performing other essential day to day activities, which include but are not limited to maintaining sign in/ out sheet, updating program’s office calendar, tracking staff schedules, establish and maintain an administrative filing system within the office, oversee records management, including off-site storage, create and maintain case records, process new referrals and create intake packets.
  2. Gathers and enters data in the New York State Office of Children and Family Services’ CONNECTIONS electronic case record system (that data spans - progress notes, sibling visit grids & diligent search packages)
  3. Manages mail and correspondence including family planning letters, filing & calendars.
  4. Assists with processing applications for state identification, birth certificates, and social security cards for children and youth in foster care.
  5. Monitor the submission of and follow-up regarding time sheets, purchase orders, check requests and other correspondences to other agency departments.
  6. Visits foster families, youth, and caregiver homes as needed.
  7. Supervises family visits as needed.
  8. Drives staff and clients (Foster children, parents, and foster parents). Travels in and out of state when needed. Supports all functions that attain and maintain accreditation and compliance with all regulatory agencies, including NYC Children’s Services (NYCCS), the NYS Office of Children and Family Services (OCFS) and the Council on Accreditation (CoA).
  9. Provides/oversees proper record keeping and documentation for all activities.
  10. Collects, organizes and files report cards, attendance records, individualized education plans (IEP) and other data related to youth’s educational outcomes.
  11. Manages and organizes case records for the unit – this includes creating new case records, closing old case records and maintaining separated sibling logs.


Requires High School Diploma; Min. one (1) year of experience working directly with families and children; Valid NYS Driver’s License & clean driving record; Willingness and ability to drive a car or van within the 5 boroughs of New York City, Long Island, and counties North of the city. Bilingual in Spanish preferred; time management and organizational skills; Computer literate, MS Office; Ability to work with diverse populations; Team oriented; Overtime when necessary.

An applicant for employment will not be hired if his or her driving record reflects any of the following infractions; some examples include but are not limited to:

  1. Suspended, revoked or otherwise invalid license
  2. Reckless , high risk or otherwise unsafe driving behavior within the past 3 years
  3. 6 or more points on license  

Salary and Benefit

  • Base pay range $40,000/yr
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Pension plan
  • Holiday pay