Computer Support Specialist
Job Details
1839 FRANKFORT AVENUE - LOUISVILLE, KY
Full Time
2 Year Degree
Day
Computer Support Specialist

Under the supervision of the Director of Information Technology, the Computer Support Specialist will support APH employees in all aspects of the organizations computing environment including installation, administration, training and support on all hardware and software.  As a primary point of contact for the department, excellent communication skills and customer support are required to provide not only technical solutions but satisfactory training and explanation on all supported systems. 


MAJOR DUTIES AND RESPONSIBILITIES

  • Provide desktop hardware support to end users including but not limited to PC’s, Mac’s, copiers, printers, mobile phones, VOIP phones, projectors, and AV equipment.
  • Provide user OS/software support and administration including but not limited to Active Directory, Office365, SharePoint, Microsoft Office, Antivirus, Windows 7/10 and Mac OS.
  • Communicate with various internal users across functional areas at APH and vendors to provide collaboration, testing and support on new system implementations and deployment.
  • Maintain accurate written technical documentation and follow established written procedures with minimum supervision.
  • Develop training materials and classes to educate end users on application use and best practices.
  • Respond to phone calls and emails. Enter tickets for end users.
  • Other duties as assigned by the Director of IT.
     

EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS

 

  • Experience in Computer Support or equivalent coursework in technology-related subject matter.
  • Associate's degree in Computer Science, Business, or related field, or equivalent work experience, required.
  • CompTIA A+ certification is a plus.
  • Excellent knowledge of Windows OS troubleshooting, Basic Microsoft Active Directory End User Administration, Mac OS, mobile device support (iOS/Android), AV support strategies, remote software tools, and basic networking.
  • Proficiency with standard hardware, software programs and networking devices.
  • Experience with administering and supporting telephones (VoIP systems).
  • Excellent researching and troubleshooting skills.
  • Ability to interact professionally with all levels of internal and external contacts.
  • Ability to manage multiple tasks simultaneously.
  • Must possess good organization skills and attention to detail.
  • Must be able to lift up to 50 pounds.
     
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