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Case Aide

Job Details

1946 Webster Avenue, Bronx, NY 10457 - Bronx, NY
Full Time
High School
Up to 50%

Case Aide, Family Support Bronx

About Graham Windham

In full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 400 full-time, part-time and on-call employees serving children and families in multiple programs throughout Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience.


Graham Windham is one of the first organizations in the New York City to implement Solution -Based Casework (SBC). Solution-Based Casework helps children and families to be the solution to the seemingly insurmountable problems in their lives, from generational cycles of poverty, abuse, and neglect to unemployment, domestic violence and severe health problems. By recognizing and reinforcing their innate strengths and ability to cope, we at Graham Windham empower them to take the lead in making change in their lives.



About the Program

Graham Windham’s General Preventive (GP) or Beacon Ties Programs located both in Manhattan and the Bronx offer preventive case management services to families at risk of removal of children to foster care due to neglect and abuse.  Risk factors for families served by the FTR program are sometimes advanced as a result of the stressors of poverty, substance use, instability and criminal justice involvement can greatly compromise a parent’s capacity to care for his/her children, despite strong desires to be engaged.  Our goal is to partner with families to keep them together while ensuring that children will be safely cared for.



Position Overview

To assist the unit’s team in efforts to develop and maintain a well-organized, efficiently operated office which provides a high quality of services to the children, their families and the communities in which they live.


Duties and Responsibilities (but not limited to):


  • Manage phone messages, handling correspondence, ordering supplies, and performing other essential day to day activities, which include but are not limited to maintaining sign in/ out sheet; updating program’s office calendar; tracking staff schedules; establish and maintain an administrative filing system within the office; oversee records management, including off-site storage; create and maintain case records; process new referrals and create intake packets.
  • Case Aides will follow up on unit case work standard contacts, inclusive of completion of weekly cross-checking grids for each unit in the program.
  • Case Aides will assist with collaterals contacts and documentation of the contacts made with families and service providers.
  • Support Program Director and Program Supervisor in ensuring that PROMIS and CONNECTIONS systems are updated regularly.
  • Maintain a clearinghouse of all forms and resources being used by Graham Windham Preventive Services. Updating Shared Drive.
  • Collecting information regarding community resources and disseminating said information to staff and client families.
  • Responsible for the development of various types of logs and systems in order to monitor program activities and outcomes
  • Update and maintain client roster, FASP due date list, and administrative binders. 
  • Collect educational data (including report cards and attendance records) and maintaining client roster.
  • Provide administrative support to Program Director and Program Supervisor to ensure that program is in compliance with OCFS and NYC Children’s Services’ policies and protocols.
  • Provide training and technical assistance to program staff in the areas of clerical and administrative function and to provide clerical support on emergency situations. Orient new staff and interns.
  • Enroll staff and interns in trainings and workshops using STARS and other systems
  • Monitor the submission of and follow-up regarding time sheets, purchase orders, check requests and other correspondences to other agency departments.
  • Taking minutes at staff meetings
  • Ensure that all office equipment is functional at all times and follow up with repairs when necessary.
  • Support program staff by making casework contacts, including covering home visits and other collateral contacts when necessary.  Cover home visits when program is understaffed
  • Make school visits to help collect educational data
  • Manages mail and correspondence including family planning letters.
  • Has the ability to drive with clean driver’s license, can be asked to travel in and out of state when needed. (Preferred).
  • Case Aides are required to become fully trained and work on expertise in one of the following areas: Educational resources for families, HRA resources, Housing. Recreational services, Substance abuse resources & support programs, Health/ medical resources, and Care coordination resources.
  • Complete other tasks and projects as assigned.


Full-time position: starting salary at $42,172/annually. Graham Windham offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more.





  • High School diploma required
  • Bilingual English/Spanish preferred
  • Computer literate and working knowledge of MS Office and similar programs and use of office equipment
  • Willingness and ability to drive a car or van within the 5 boroughs of New York City, Long Island, and counties North of the city.  
  • Ability to organize, manage and teach others in various Administrative and Clerical functions Effectively work in a team setting
  • Excellent communication skills, verbal & written
  • A strong interest in the enhancement of the quality of life for those who depend upon agency’s services