Under the direction of the Care Coordination Program Manager, the Coordinated Access System (CAS) Lead is responsible for providing consistent and quality navigation to social service needs via telephone, in person, e-mail, and other forms of communication. The CAS Coordination Lead will collaborate with internal and external stakeholders to provide access to housing-focused community resources and homelessness prevention services. The CAS Coordination Lead will address client needs during peak hours and will assist in the shelter matching process, as appropriate.
PRINCIPAL DUTIES & RESPONSIBILITIES:
- Build positive and appropriate rapport with clients and stakeholders.
- Provide ongoing system navigation support that meets the quality and frequency standards of the program and addresses the clients health, human, and social services needs.
- Assist the Care Coordination manager with matching eligible clients to available shelter spaces and serve as a liaison between partner agencies and clients.
- Conduct outreach and follow-up interactions with clients to facilitate access to housing and community resources and services
- Utilize program related tools to assess, triage, and make referrals to an appropriate level of care.
- Enter, maintain, and analyze client information within department mandated Client Relationship Management (CRM) systems, including but not limited to the Homeless Management Information System (HMIS) and iCarol.
- Adhere to all county, state and federal standards and contractual requirements for client confidentiality including, but not limited to standards set by The California Department of Aging: Information Security and CalFresh Privacy and Security standards.
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Learning & Development
- Participate in ongoing professional development on topics like Housing Problem Solving, Person Centered Care, Motivational Interviewing, Housing First Model, and the Social Determinants of Health.
- Develop and maintain working knowledge of health and human services network to help clients address barriers.
- Collaborate with partner agencies by engaging in Coordinated Access System meetings.
- Ability to be responsive and available for shifts for as much as 12 hours in length during declared emergencies to perform duties as directed by the Emergency Manager.
- Ensure compliance with all GISVNN policies, CARF standards, and safety and security regulations.
- Performs other duties as assigned.
Basic Qualifications of the Role:
- Associate's degree or higher in Social Work, Human Development, Sociology, Psychology or related field from accredited university or college.
- 2+ years direct client services experience in a community based health, social service, information and referral or non-profit setting.
- Ability to communicate effectively with diverse and multi-cultural individuals while being non-judgmental and respectful.
- Ability to work effectively and collaboratively in a team environment.
- Effective written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
- Must not present a direct threat to the safety and health of self, others or property.
- No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
- Must provide proof of identification and eligibility to work in the United States of America.
- May be required to pass a drug and background screening.
- Must be able to perform essential functions of this job description with or without reasonable accommodation.
- Work is primarily performed sitting down in an office environment as well as various remote locations with clients.
- High adaptability, patience, and flexibility required.
- Work environment can be hectic (fast-paced) with frequent short deadlines and regular instances of critical or unusual situations.
This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.