Position Summary
Manages clinic calendars to ensure patient appointments are scheduled in an efficient and productive manner, providing excellent customer service. Responsible for operating a multi-line switchboard, operates in house paging system in a professional manner and maintains a general information center for the facility.
Schedule:
- Flexible, may require some evening and weekends
Primary Duties and Responsibilities
- Work in practice management system database calendar for clinic site
- Accept and confirm patient appointments over the telephone
- Conduct outbound phone calls for follow-up appointments and reminder patient appointments
- Conduct patient care surveys for patient care reports
- Documents and reports patient complaints and grievances to supervisor for appropriate corrective action plan
- Update and maintain logs of patient phone calls and appointments
- Other duties as designated by Clinic Manager or Operations Director
Secondary Duties and Responsibilities
- Answers telephone, take messages, schedule appointments and provide general agency and/or program information
- Log calls for different departments
- Open and distribute mail accordingly.