Business Relations Representative

Business Relations Representative

About Us: Carpet Tech isn't your typical company; we're a team of dedicated professionals bound by shared values, integrity, and a relentless pursuit of excellence. For nearly three decades, we've woven ourselves into the fabric of our communities, earning trust through sincerity and reliability. Our extensive social media presence and robust local business connections are a testament to the personal relationships and community bonds we've nurtured over the years.

At Carpet Tech, our culture is defined by hard work, unwavering ethics, transparency, and a commitment to doing what's right. We cultivate an environment where team members are empowered to excel, innovate, and collaborate toward common goals. Moreover, we firmly believe in the importance of giving back to our local communities and making a positive impact that extends beyond business.

Position Overview: We are currently seeking a highly skilled and experienced Business Relations Representative to join our team. The ideal candidate will play a pivotal role in fostering and sustaining relationships between Carpet Tech, our valued customers, and the communities we serve. This role demands exceptional communication skills, business acumen, and a passion for delivering unparalleled customer service.

Responsibilities:

1. Foster and maintain robust relationships with existing customers and local communities.
2. Identify and pursue new business opportunities to expand our client base.
3. Conduct comprehensive market research to stay abreast of industry trends and competitor activities.
4. Collaborate closely with internal teams to align strategies and goals with customer needs.
5. Negotiate contracts, terms, and agreements with customers to ensure mutual satisfaction.
6. Address customer inquiries, concerns, and requests promptly and professionally.
7. Track and analyze key performance metrics to drive informed decision-making.
8. Represent the company at industry events, conferences, and networking opportunities.
9. Maintain a CRM system to effectively manage customer interactions and track leads.
10. Gather and analyze customer feedback to identify areas for improvement and enhance customer satisfaction.
11. Plan and execute community engagement events, sponsorships, or charitable activities to strengthen ties with local communities and enhance brand visibility.
12. Collaborate with various departments such as marketing, sales, and operations to develop integrated strategies for customer acquisition and retention.
13. Stay updated on industry best practices, emerging trends, and innovations relevant to Carpet Tech's business.
14. Identify and cultivate strategic partnerships with other businesses, organizations, or influencers to expand reach and enhance brand reputation.
15. Provide support to the sales team by assisting with lead generation, proposal preparation, and customer presentations.
16. Generate regular reports on key performance indicators, market trends, and customer feedback to inform strategic decision-making and business planning.
17. Serve as a point of contact for addressing customer escalations or resolving issues in a timely and effective manner.

Qualifications:

• Bachelor’s degree in business administration, marketing, or a related field.
• Demonstrated experience of 3+ years in a similar role.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to thrive both independently and as part of a collaborative team in a fast-paced environment.
• Strong organizational skills and acute attention to detail.
• Proficiency in the Microsoft Office suite.
• Willingness to work some evening and /or weekend events or travel as required.

Benefits:

• Full-time position with competitive compensation.
• Comprehensive benefits package, including medical, dental, vision, and life insurance.
• 401(k) plan with company match.
• Generous paid time off and holidays.
• Employee discounts.
• Location: McKinney, TX.

Compensation Range: $60,000 - $70,000 annual base salary, commensurate with experience.

Join us in our mission to uphold the highest standards of service excellence, community engagement, and continuous innovation. If you're ready to make a meaningful impact and grow your career with a company that values integrity and teamwork, we'd love to hear from you. Apply today!

Carpet Tech is an Equal Opportunity Employer.