Receptionist

Bilingual Receptionist (Part-time)

Job Title:             Bilingual Receptionist
Department:      Operations
Supervisor:         Operations Coordinator
Status:                 Part-time, Non-Exempt 20 hours a week
Location:             Philadelphia, PA (Fully Onsite)
Pay Rate:             $21.99 - $24.17 per hour (commensurate with experience)
Start Date:          As soon as possible

MISSION

Driven by the Jewish value of “welcoming the stranger”, HIAS Pennsylvania supports low-income immigrants of all backgrounds as they build new lives in our community. Through immigration legal services and an array of social services, we work to address their needs, defend their rights, and advocate for their equitable inclusion in American society. 

HIAS Pennsylvania is one of the largest non-profit immigration legal service providers in Pennsylvania.  The organization assists low-income immigrants with adjustment of status, removal defense, family unification, citizenship, and other forms of humanitarian relief.  HIAS Pennsylvania prioritizes providing services to vulnerable populations including survivors of interpersonal violence and unaccompanied youth.

POSITION DESCRIPTION

HIAS Pennsylvania is looking for a part-time bilingual Receptionist to work collaboratively with the Operations Team to ensure that telephones are answered at all times during business hours and other administrative tasks are completed on time. The part-time receptionist will handle incoming calls and greet office visitors, many of whom have limited English proficiency.  Although HIAS Pennsylvania provides services to people who originate from over 100 different countries, a significant portion of whom are Spanish speaking. The ideal candidate for this position must be welcoming, patient, and bilingual, in English and Spanish. As the first point of contact for our clients, the Receptionist is responsible for making callers and guests feel safe and welcome.

CORE RESPONSIBILITIES

• Answer telephone lines and direct calls to the appropriate staff member; take and forward messages as needed.
• Greet, sign in, and direct visitors and clients.
• Review and route agency voicemails to the appropriate staff.
• Manage and triage Agency Intake calls. Support the Intake team in maintaining the Intake log.
• Partner with building security to screen all guests and ensure all visitors adhere to building security rules.
• Manage and distribute organizational emails.
• Handle other administrative tasks and maintenance of reception and conference areas.
• Provide administrative support to the Operations team including ordering supplies, maintaining the Supplies list, and upkeep of supply cabinets/room, etc.   
• Receive, sort, and time stamp, as appropriate, all incoming mail and packages.  Distribute mail promptly to staff mailboxes and scan mail to remote staff upon request.
• Ensure proper care is taken to maintain client confidentiality and with the handling of any identity documents received.
• Provide coverage for the Receptionist team during lunch and other planned absences.
• Other administrative duties as assigned.

POSITION REQUIREMENTS

• Previous front desk receptionist and administrative experience preferred but not required.
• Ability to communicate well in English and Spanish.
• Ability to handle a fast-paced environment with high visitor and call volume.
• Well-developed office organizational skills with the ability to perform multiple tasks efficiently and effectively.
• Demonstrated ability to work independently while greeting incoming visitors and clients in a busy office environment.
• Must be punctual, friendly, articulate, and able to maintain patience in a busy office setting.
• Ability to prioritize work to complete required tasks efficiently and effectively.
• Well-developed office organizational skills with the ability to perform multiple tasks efficiently and effectively.
• Knowledge of computers including Google Collaboration, Windows 10, database entry, and email.
• Demonstrated ability to be sensitive to the needs of a diverse client base, including those with limited English proficiency.

Other Information: HIAS Pennsylvania requires all staff to be fully vaccinated against COVID-19 with the exception of those who have medical or religious beliefs exemptions.

Why Join the HIAS PA Team? 

• Competitive salary commensurate with experience  
• 403(b) Retirement account with employer contribution. 
• Generous Time Off including Vacation, PTO, Paid Holidays.

HOW TO APPLY

Please complete the application and submit your cover letter and resume.

HIAS Pennsylvania is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, age, marital, veteran or disability status, political affiliation, or beliefs. We believe that diversity enriches our organization and helps us to fulfill our mission. All qualified applicants, including those who represent minority and marginalized groups, are strongly encouraged to apply.