Position Title: Customer Service Representative
Department: Operations
Reports To: Customer Service, Team Lead
Job Type: Full-Time, Hourly
FLSA Status: Non-Exempt
Overview:
We are looking for a people person who’s interested in gaining a gateway to the IT/Software industry within a fast-paced environment. The Customer Service Rep proactively and reactively handles regular queries and escalations. This includes taking calls and reviewing tickets to ensure the customer is served timely manner.
Key Responsibilities:
- Responding to inbound and making outbound calls to customers
- Communicate directly with customers and our customer’s vendors to answer questions and address issues through email, text message, live chat, video chat, and other channels.
- Maintaining updates to communicate status of new and ongoing customer tickets
- Driving resolutions by facilitating communication between customer and internal support
- Ensuring customer satisfaction through tracking of issues