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Job Details

Part Time
$17.50 - $18.00 Hourly



A Customer Experience Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to new visitors, guests, members, and partners who walk through our doors.


  • Assist and communicate with fellow team members and other departments such as Youth Programs, Facilities, Groups & Parties, and Route Setting wherever necessary;
  • Uphold current vaccination and PPE policies set in place;
  • Assist all members and guests with the check-in and out process;
  • Oversee parties and communicate with the party host as a Party Lead;
  • Work with kids in Sender City;
  • Ability to lift and carry a minimum of 30lbs;
  • Manage the inherent risks involved with climbing & training;
  • Respond to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner;
  • Have a high level of product knowledge of gym offerings including but not limited to Day Use, Multi Day Use, Memberships for Sender One, Sender City offerings, Groups & Parties offerings, Youth Program offerings, Yoga & Fitness offerings, and ongoing community & gym events;
  • Have a basic understanding and ability to assist with Pro Shop products;
  • Lead introduction climbing courses and administer top rope belay & lead climbing certifications in accordance with Sender Ones policies;
  • Complete department & operations checklist(s) in a timely manner;
  • Take the initiative to help the team progress to our shared purpose - discover ourselves and connect with others through climbing.



  • Passionate about climbing, working with kids, and instructing;
  • Ability to harness imagination and find novel approaches to shared responsibilities;
  • Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;
  • Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;
  • Work with a team, provide support to fellow team members, share ideas, and earn trust;
  • Take initiative and have the drive to grow professionally.

Industry Experience:

  • First Aid/CPR certified preferred;
  • Top rope belay and climbing experience
  • Lead belay and climbing experience preferred;
  • Experience coaching and/or instructing.

Time Commitment:

  • Must be fully available to work both weekend days per workweek (Sun-Sat);
  • Must be able to attend the Mandatory All Staff Quarterly meeting.