Patient Access Representative

Job Summary:

• Collect and accurately input into the hospital registration system.
• Obtain signatures on all appropriate forms and issue all required notices to the patient or appropriate family member.
• Verify insurance, identify certification requirements, and obtain them when necessary. Notify appropriate supervisory personnel if patient present for services and authorization is required but not on file.
• Calculate estimated amount due and request payment using the hospital approved scripts.
• Accurately and thoroughly document pertinent events regarding the handling of the account, including researching prior accounts.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Education:

High school diploma or equivalent required.

Experience:

One to two years of clerical skills required. Insurance verification and hospital or medical experience preferred.

Additional Skills/Abilities:

Excellent customer service skills required. Computer experience required. Must be able to type 30 WPM. The ability to interpret medical terminology required.