Event Supervisor
Job Details
Gaillard Center - CHARLESTON, SC
Full Time

Position:             Event Supervisor

Reports to:         Event Services Manager

Location:             Downtown Charleston, SC

Hours:                  Full-Time, Hourly, Non-Exempt; overtime, weekends, and evenings required

 

Organization Background

The Charleston Gaillard Center's mission is to inspire our dynamic community through the power of the performing arts. We seek to enrich the diverse community of Charleston and the surrounding tri-county region with artistic and cultural experiences that are accessible, unique, relevant, and serve as educational resources for generations to come.

 

The Charleston Gaillard Center consists of an 1,800-seat world-class performance hall and 16,000 square feet of spacious exhibit and meeting space, along with offices and public spaces. The Charleston Gaillard Management Corporation, doing business as the Charleston Gaillard Center, is a non-profit 501c3 organization responsible for managing the facility. For more information about the Charleston Gaillard Center, please visit http://www.gaillardcenter.org.

 

 

Position Summary

The Event Supervisor works alongside the Production and Event Services team taking lead in training, staffing, and overseeing and working with the part-time Event Setup Crew (ESC), providing event support, and various administrative duties.

 

Responsibilities

Assignments will vary depending on the scope of upcoming events and current needs of the department, but may include:

 

Event-Setup Crew Coordination (60%)

 

  • Overseeing ESC for event setup and strike, including set up of tables, chairs, staging, dance floors, pipe and drape, exhibit booths, etc.
  • Hiring, on-boarding, and training new ESC team members.
  • Proper care, movement, and storage of all equipment such as: tables, chairs, staging, dance floor, etc.
  • Ensure all equipment is properly set according to the floor plan created by the event manager.
  • Conducting a monthly inventory of front-of-house equipment and materials, and tracking their usage across events.

 

Venue Management/House Management (40%)

 

For special events and exhibition hall events:

  • Interacting with event clients and ensuring customer satisfaction.
  • Overseeing load-in and load-out crews, ensuring that the documented plans are enacted on time and in the correct order.
  • Coordinating loading dock usage among vendors.
  • Assisting clients with light levels, background music requests, additions of chairs and tables, etc.
  • On-site point person for catering, AV crew, setup crew, security and police representatives, etc.
  • Completing event-specific reports, accident and injury reports, etc.
  • Other duties as assigned.

 

 

 

For performance hall events:

  • Acting as a lead House Manager, leading a part time support team and volunteer usher corps.
  • Interacting with patrons, attendees, staff, and volunteers.
  • Managing program distribution.
  • Supervising and orienting ushers and ensuring they have the necessary tools to lead patrons to their seats.
  • Ability to enforce house policies and handle crisis situations in a polite and professional manner.
  • Working closely with the Ticket Office and settling any ticketing disputes that might arise, and with the Stage Manager to ensure the proper start time of the show.
  • Other duties as assigned.

 

For all events:

  • Ensuring safety of all attendees and patrons by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis and assist with evacuating patrons from the building.
  • Acting as hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, stage management, catering, etc.).
  • Relaying accurate updates and minute-by-minute changes with onsite staff as well as managers.
  • Keeping accurate notes of any venue related issues and/or requests, and whether they were able to be accommodated or not.
  • Completing event-specific reports, accident and injury reports, etc.
  • First in, last out – responsible for unlocking and opening the building, and lock up at the end of the event.
  • Attend weekly meetings as needed.
  • Ensuring all event spaces are presentable to patrons.
  • Other duties as assigned.

 

Administrative duties to include but not limited to:

  • Attending team, department, and cross-departmental meetings as needed.
  • Other duties as assigned.

 

Required Qualifications

  • 1+ year(s) experience in an arts-based or event-based environment. Academic coursework in arts management, hospitality, or related fields may be substituted for up to 1 year of work experience.
  • Willing and able to work a flexible schedule, to include some primarily office hours, as well as event hours on nights, weekends and holidays. Overtime may be required.
  • Experience with MS Word and Excel.
  • Excellent verbal, written, and computer skills.
  • Proven leadership skills.

 

Preferred Qualifications

  • Bachelor's Degree in a related field.
  • Experience with VenueOps.
  • A great attitude with a desire to find solutions to problems!

 

 

Physical Requirements

  • Ability to move, transport and/or position various materials up to 30 lbs. with or without accommodation
  • Activities may require sustained periods of movement, traversing, and positioning to meet event schedules and demands
  • Ability to stand or remain in a stationary position for long periods of time

 

Benefits

The Gaillard Center provides a competitive benefit package that includes:

 

  • Fully paid medical insurance at the employee level
  • Optional vision, dental, life, and disability insurance
  • 4 weeks of paid time off, accrued annually
  • 403(b) with up to a 4% company match
  • Free and/or discounted tickets to performances
  • Employer paid parking

 

The Gaillard is an equal opportunity employer. Advancing diversity, equity, and inclusion within the Gaillard is critical to our mission. To be a leading performing arts center in the Southeast, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging. For us, equity means that our staff members, our patrons, and our clients can experience the transformative power of the arts, no matter their starting place.

 

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