Administrator On Call

Responsible for managing the daily referral and donor case activity, to include medical evaluation, family approach, organ allocation, and provide clinical expertise. This role is critical to providing guidance and development to frontline team members and a crucial component to saving more lives through organ donation. Serves as a role model for MTN Behavioral Competencies.

ESSENTIAL JOB FUNCTIONS

CLINICAL

1. Serves as clinical resource to Organ Procurement staff during donor referral assessment and case management, providing onsite or phone assistance as needed.
2. Coaches frontline team members by providing consistent, evidenced based critical thinking and decision support while considering appropriate resource management decisions. Provides thorough, in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
3. Interprets hospital policies for determination of neurological death and guides staff to ensure potential donor patients are declared appropriately (where applicable). Collaborates with Medical Director(s) and Intensivist on Call in evaluating donor suitability and setting appropriate donor case plans.
4. Provides real-time direction and guidance to staff for donor identification, evaluation, authorization, clinical management, organ allocation, and surgical recovery directed towards maximizing every organ donation opportunity.
5. Reviews documentation in TrueNorth and UNET, prior to allocation.
6. Reviews match runs with organ procurement transplant coordinator and renal placement coordinator and guides allocation.
7. Becomes proficient in arterial line insertion, echocardiography, and bronchoscopy; perform procedures on site as needed.
8. Problem solves with onsite organ team members and provides clinical and logistical expertise in all areas of the donation process. Communicates deviations from standard behavior and/or practices to appropriate manager for follow-up.
9. Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources.
10. Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures.
11. Participates in performance improvement initiatives, identifying trends and supporting formal staff education needs including involvement in regular case activity review process. Assists with data collection, analysis, and shares best-practices for presentation and education during Case Review Meetings.
12. Offers on-site mentoring, education, guidance, and support of clinical staff. Works closely with clinical leadership, OP Clinical Educator and Education Department to identify training needs and employee development. Serves as subject matter expert in clinical processes and procedures.

ADMINISTRATIVE

1. In conjunction with Organ Quality Manager and OP Leadership, participates in dispositioning of imminent death referrals.
2. Participates in all aspects of the donation process in periods of high activity, short staffing or as otherwise needed.
3. Participates in preparation of AOC and Case Review Meetings.

QUALIFICATIONS AND PHYSICAL DEMANDS

1. RN licensure required. Advanced degree or certification preferred.
2. CPTC Certification required.
3. 5+ years’ experience as an OPC or combination of experience and education providing equivalent knowledge required.
4. Participates in a 50% 24-hour AOC call schedule. Required to work for extended periods of time with few breaks.
5. Must maintain a valid driver’s license in accordance with MTN motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Must be able to travel within the service area by ground or air.
6. Excellent organization and time management skills; ability to function independently and collaboratively; demonstrated problem-solving and creative thinking skills and well-developed personal stress management skills.
7. Effective written and verbal communication skills; ability to speak and communicate clearly and accurately to convey information to MTN stakeholders in person or by phone; written documentation of relevant information in a professional manner.
8. Ability to lift 50 pounds and transfer short distances.
9. Possess the ability to operate telephones, computers, and surgical equipment.
10. OSHA Category I Exposed regularly to bloodborne pathogens while performing assigned job duties. Bloodborne pathogens protection is required.
11. Home internet and wireless phone access may be required.

MTN BEHAVIORAL COMPETENCIES

Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.

It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws. In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment.

MTN is committed tocomplying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission.