SUMMARY
This position is primarily responsible for aftermarket parts, service and rebuild sales growth and building customer relationships through excellent account management skills, customer service, suggestive selling, and technical knowhow.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Daily interaction with large customer base on contractual and transactional business.
• Maximizes the opportunity to build relationships with previously assigned or new customers through response to request for quotation, technical inquiries, and product solutions with the goal of winning business and maximizing aftermarket parts and service profitability.
• Convert customer problems into solution sales opportunities.
• Become a functional expert in M.A.S.S (Muratec Aftermarket Service and Support) managing relationships internally and externally by way of Regional Sales Managers, Partner Dealers, Customer Service Reps, and Field Service Engineers for both turning and fabrication customers
• Recommend machine tools and accessory equipment to potential buyers.
• Maintain call logs of inbound and outbound calls managed in Salesforce.
• Suggest aftermarket parts, services, and MSPs to current customers.
• Quotes rebuild parts and labor by way of Japanese support.
• Report sales opportunities by way of Salesforce.
• Assist and advise in matters involving machine application, tooling, and estimating.
• Establishing and maintaining strong relationships with internal and external partners, including but not limited to account managers, credit center, inventory managers and an extensive dealer network.
• Understanding KPI goals and concepts of our business and incorporating business goals to achieve sales and profitability.
• Actively promote Muratec products on social media platforms.
• Participate in trades shows, presentations, open houses, and customer visits, all of which may require some limited travel
