Call Center Representative
Job Details
Remote/Washington - Remote, WA
$20.94 - $29.14 Hourly
Customer Service

We are hiring a Full Time Call Center Representative (Mon - Fri), this position can be worked as hybrid or fully remote. Or if you just like coming into work to be around co-workers, you can do that too! Spanish speakers are encouraged to apply!


How you can make a difference

The Call Center Representative processes basic transactions, educates members on alternate ways to transact on their accounts, checks member balances, assists members in disputing a transaction and discovers and recommends additional products and services that would benefit members.


We know its more than just a job

Verity has always been committed to maintaining a positive work culture and making sure people come first. Some ways we help employees live their best lives:


  • Benefits (Medical, dental and Vision) no vision or dental premiums for employee only coverage
  • Paid time off, combined vacation and sick leave starts accruing immediately and is available to all employees who work 20+ hours per week.
  • 11 paid holidays each year
  • Up to 8 hours of paid volunteer time off each year
  • $200 wellness subsidy for fitness-related activities




  • Answers member questions and resolves problems with members accounts
  • Listens to members, identify their needs, and offer appropriate products and service
  • Provide referral assistance for investments and financial counseling
  • Increase penetration in all Verity products and services
  • Assists with the contact center operations, audits, and opening/closing procedures
  • Implements and maintains policies and procedures to maximize efficiency and ensure proper documentation
  • Adhere to established security procedures and compliance policies
  • Identify issues of concern and contribute ideas toward the Credit Union vision
  • Maintain knowledge of all state and federal regulations that are applicable to the transactions performed
  • Perform other job related duties as assigned

Education and Experience

  • Minimum of a High School diploma or equivalent (preferred)
  • Experience in financial industry or call center (preferred)

Please Note: If you feel you do not have all the qualifications and/or skills listed we still encourage you to apply.



Knowledge, Skills and Abilities:

  • Strong sales, cross-sales, networking and business development skills.
  • Strong and professional verbal and written communication skills.
  • Ability to interpret and analyze financial data.
  • Extensive knowledge of financial industry regulations and standards.
  • Ability to work independently and with a team
  • Ability to organize and prioritize work in order to meet deadlines
  • Strong sales tracking and reporting skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Access)
  • Present positive and professional image to staff and members
  • Problem solving skills
  • Resourcefulness and ability to effectively meet Credit Union goals



Verity Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following is a list of physical considerations that are normally encountered in this job:


  • Sitting or standing for long periods of time
  • Working on computers for a long period of time


Washington is an At-Will Employment State

Your employment is “at will”, meaning you are free to resign at any time, for any reason, with or without notice.  Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice.

No statement or promise by a credit union representative or board member may be interpreted as a change in the “at will” policy, nor would it constitute an employment or other contractual agreement.