Care Coordinator

Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing!
 

EveryMind is hiring a Care Coordinator to join our ServingTogether team. The Care Coordinator is responsible for receiving, prioritizing, and providing triage to incoming assistance requests from clients (veterans, service members, and their family members/caretakers, and referring organizations). The Care Coordinator is also responsible for maintaining existing partnerships and creating new partnerships as well conducting outreach, in person, and virtually.

Why Join EveryMind? 

EveryMind is a growing private independent nonprofit organization with 160 employees across 20 locations. We have served the community for almost 65 years by strengthening communities and empowering individuals to reach optimal mental wellness. We were recognized as a Top Place to work in Montgomery County, Maryland by Bethesda Magazine. EveryMind is consistently recognized for being an excellent place to work, offering a positive workplace culture and a competitive compensation package that is meant to provide a great lifework balance.

Our competitive compensation package includes:

• A Competitive Compensation Package
• Medical, dental, and vision insurance options 
• 401K matching benefit
• Highly Generous Leave Schedule (Vacation, Sick, Wellness Days, Holidays, Birthday leave, and much more) 
• Professional Development and Growth Opportunities 
• Employee Assistance Program
• Flexible Schedule
• Referral Bonus Program
• Employee Discount Program
• A Great Place to Work

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Answer calls and manage assistance requests for resources, services, and information; provide thorough follow-up and outreach to ensure successful connection to services.
• Conduct a comprehensive psychosocial interview with clients for eligibility and completes a baseline mental health screening, works with clients and family members (if applicable) to evaluate client’s social, behavioral, and physical health needs.
• Enroll clients into appropriate programs and conducts needs assessment, including collecting supporting documentation before providing the appropriate information about referrals to local, regional and national resources.

• Assess clients in crisis and resolve conflicts. Work with clients, caregivers, and/or team to coordinate and develop an effective service plan to help them achieve their goals.
• Accurately document all case management activities in data collection tool and reporting software daily.
• Monitor and review client cases to include managing multiple service requests and resource referral follow-ups simultaneously.
• Research and develop extensive knowledge of military and veteran resources and services in the region, in addition to other local, regional, and national resources.
• Provide outreach and engagement, to include presentations and training, in person and/or virtually, to include the ongoing identification of available public and private resources for military, veterans, and their families/caregivers.
• Other duties as assigned.

Education: 

• Bachelor’s degree in Human Services (social work, counseling, psychology, or related field) or equivalent experience in human services field.

Experience: 

• Experience working with at-risk populations is required. Familiarity with the military and veteran population and related services is preferred.
• 1-3 years’ experience providing case management is required.
• Work requires general and specific knowledge of suicide prevention, veterans’ services, and case management.
• Experience providing outreach and engagement is required.
• Transitioning service members, veterans, and spouses encouraged to apply.

Skills: 

Excellent oral and written communication skills. Must be able to manage multiple tasks while working effectively as a team player. Must have strong communication, coordination, and organizational skills. Skilled worker in motivational interviewing and ability to meet clients where they are and move them quickly to community resources. Provide excellent customer service to those seeking assistance. Excellent computer skills with proficiency in Microsoft Office Suite, Zoom, Teams, and other technology platforms. Proficient with data collection and reporting procedures.

Abilities: 

Ability to relate effectively to diverse individuals. Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients, family members, caretakers, interns, volunteers, paid staff, and community partners. Ability to express ideas with clarity, confidence, and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines.
 

Physical Demands: 

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job's specific vision abilities include close vision, distance vision, and the ability to adjust focus.