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Job Details

Part Time
$21.00 - $23.50 Hourly
Human Resources


Overview: An Employee Experience Coordinator is someone who has strong interpersonal skills, detail-oriented, empathetic, enjoys helping people, and is willing to learn. An Employee Experience Coordinator embodies the core values, are enthusiastic, self-motivated, proactive, and are passionate about providing the best experience to our Sender One employees.


  • Communicate staff issues, concerns, and/or questions with the staff’s department manager, gym manager, and the Employee Experience Manager;
  • Assist the Employee Experience Manager with the recruitment efforts, including but not limited to, keeping Paycom up-to-date;
  • Coordinate the Interviewing & Hiring Process and communicate new hires’ process with the hiring and gym managers;
  • Assigned as the primary phone interviewer in the interview process and hiring process;
  • Audit staff perks on a monthly basis (8 days worked per month);
  • Coordinate with the department manager to determine staff’s Senderversaries (1, 3, 5 or 10 year award), ensure the award is provided to the manager prior to the staff’s scheduled annual check in, and ensure managers are announcing Senderversaries;
  • Audit online staff training, including but not limited to, first aid/CPR training, anti-harassment training, and SafeSport & CDC Concussion training and verify certifications are in employees’ efiles;
  • Audit efiles and the Staff Training Checklist to ensure the Employee Experience department has record of all training certifications;
  • Verify monthly Core Value Award winners are receiving their award and an announcement is made on Basecamp recognizing the winner;
  • Collaborate with the department managers and/or supervisors to log completed staff checklist(s) and saving them to the employee’s efile;
  • Collaborate and ensure name tags are ordered for new hires;
  • Help fellow coworkers, keep each other accountable, and communicate efficiently;
  • Remain current with policies and procedures concerned with customer facing cleanliness and sanitation including but not limited to the use of personal protective equipment (PPE);
  • Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others through climbing.
  • Assist department managers with the offboarding, voluntary separation process and ensure the separation checklist is completed.



  • Enjoys helping people; 
  • Performs detail-oriented work accurately and consistently;
  • Strategically pose critical-thinking questions to find the most effective and efficient outcome;
  • Handles confidential information appropriately;
  • Sets goals, prioritize tasks and measure results;
  • Track record of discretion and reliability;
  • Works well in both an individual and a collaborative environment;
  • Develops new and creative solutions;
  • Thinks independently and creatively;
  • Functions at a high level in stressful situations;
  • Take initiative without prompting.

Industry Experience:

  • HRIS experience;
  • Interviewing & Hiring experience;
  • Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;
  • Knowledge of Rock Gym Pro software;
  • Conflict/Resolution experience;
  • Company Culture experience;
  • Experience with employment manual/handbook;
  • Knowledge of local, state, and federal laws and policies;
  • Knowledge of Basecamp.

Time Commitment:

  • Must be fully available to work at least one weekend day based on business needs (Sat & Sun);
  • Must be able to work a minimum of 16 hours per work week (Sun - Sat)*;
  • Must be able to work at-location and as assigned by the Employee Experience Manager based on business needs;
  • Must be available to attend weekly Employee Experience meetings;
  • Must be able to attend the Mandatory All Staff Quarterly meeting.

* Employee Experience Coordinator is a part time position with the possibility for advancement to a full-time role.