EMPLOYEE EXPERIENCE COORDINATOR

Overview: An Employee Experience Coordinator is someone who has strong interpersonal skills, detail-oriented, empathetic, enjoys helping people, and is willing to learn. An Employee Experience Coordinator embodies the core values, are enthusiastic, self-motivated, proactive, and are passionate about providing the best experience to our Sender One employees.

Responsibilities:

• Communicate staff issues, concerns, and/or questions with the staff’s department manager, gym manager, and the Employee Experience Manager;
• Assist the Employee Experience Manager with the recruitment efforts, including but not limited to, keeping Paycom up-to-date;
• Coordinate the Interviewing & Hiring Process and communicate new hires’ process with the hiring and gym managers;
• Assigned as the primary phone interviewer in the interview process and hiring process;
• Audit staff perks on a monthly basis (8 days worked per month);
• Coordinate with the department manager to determine staff’s Senderversaries (1, 3, 5 or 10 year award), ensure the award is provided to the manager prior to the staff’s scheduled annual check in, and ensure managers are announcing Senderversaries;
• Audit online staff training, including but not limited to, first aid/CPR training, anti-harassment training, and SafeSport & CDC Concussion training and verify certifications are in employees’ efiles;
• Audit efiles and the Staff Training Checklist to ensure the Employee Experience department has record of all training certifications;
• Verify monthly Core Value Award winners are receiving their award and an announcement is made on Basecamp recognizing the winner;
• Collaborate with the department managers and/or supervisors to log completed staff checklist(s) and saving them to the employee’s efile;
• Collaborate and ensure name tags are ordered for new hires;
• Help fellow coworkers, keep each other accountable, and communicate efficiently;
• Remain current with policies and procedures concerned with customer facing cleanliness and sanitation including but not limited to the use of personal protective equipment (PPE);
• Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others through climbing.
• Assist department managers with the offboarding, voluntary separation process and ensure the separation checklist is completed.

Profile:

• Enjoys helping people; 
• Performs detail-oriented work accurately and consistently;
• Strategically pose critical-thinking questions to find the most effective and efficient outcome;
• Handles confidential information appropriately;
• Sets goals, prioritize tasks and measure results;
• Track record of discretion and reliability;
• Works well in both an individual and a collaborative environment;
• Develops new and creative solutions;
• Thinks independently and creatively;
• Functions at a high level in stressful situations;
• Take initiative without prompting.

Industry Experience:

• HRIS experience;
• Interviewing & Hiring experience;
• Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;
• Knowledge of Rock Gym Pro software;
• Conflict/Resolution experience;
• Company Culture experience;
• Experience with employment manual/handbook;
• Knowledge of local, state, and federal laws and policies;
• Knowledge of Basecamp.

Time Commitment:

• Must be fully available to work at least one weekend day based on business needs (Sat & Sun);
• Must be able to work a minimum of 16 hours per work week (Sun - Sat)*;
• Must be able to work at-location and as assigned by the Employee Experience Manager based on business needs;
• Must be available to attend weekly Employee Experience meetings;
• Must be able to attend the Mandatory All Staff Quarterly meeting.

* Employee Experience Coordinator is a part time position with the possibility for advancement to a full-time role.